• Served as project manager and coordinator following the ransom ware attack on Merck’s Global Network• Prioritized recovery timelines• Responsible for managing approval process between subject matter experts and Primary Sponsors throughout the Software Development Life Cycle (SDLC)• A part of the initiation to position Merck stakeholders for migration from SharePoint 2010 to Office 365 through a Globally Distributed Model• Assisted SharePoint stewards on how to pull data from Google Analytics & SpotFire• Delivered quarterly meetings to over 200 SharePoint stewards around the world• Tracked project status.• Organized, attended and participated in stakeholder meetings. • Monitored project progress and handled issues. • Utilized MS Office Suite

• Developed software to facilitate creation of point-of-sale processes, projected to reduce development time by 15-18%• Built relationship with video security partner as a Value-Add aspect of the offering

Served as Business Analyst and Project Coordinator to implement Aloha POS software for various clients of NCR Corporation. Product Upgrade (Fast Casual Concept, Vancouver WA) • Managed the documentation of software issues within the client’s production environment reducing escalated issues by 35%• Responsible for leading C-level weekly calls• Worked closely with Primary Sponsor • Resolved process issues between client and NCR development team resulting in1 day turnaround response versus previous 3-4-day average• Instituted daily real time production support meetings with client to review project status and development of fallback plan, eliminating client’s discomfort with previous update procedure and lack of contingency planning• Trained internal help-desk to take over post 2-week implementation support• Developed “Executive Team Key-Issues Report” identifying Action Items and prioritizing to senior management issues which had at times in the past only surfaced as “surprise” complaints to the NCR Executive team• Maintaining and monitoring project plansProduct Upgrade (Fast Food Concept, Miami FL)• Assisted Brand Solutions team with the clean-up and integration of all Franchisees into a single database• Responsible for the training of client staff on utilizing the POS terminals and responsible for direct site support for 2 weeks post changesRequirements Discovery Engagement (Fast Casual Concept, Broomfield CO)• Created the Business Document requirements• Imported and cleaned existing data from legacy application• Documented changes and Trained client team• Delivered Sponsorship Roadmap to the Executive teamMaintenance and Implementation (Multi-Brand Hospitality Corporation, Houston TX)• Maintained Issues Log• Built database for each location prior to implementation