Top performing executive with 18+ years experience in planning, organizing, directing, and evaluating high-volume manufacturing and operational processes. Dynamic self-motivated team player and leader with an unparalleled work ethic and track record of meeting aggressive goals for increasing market share, revenues, and client base. Strong relationship builder, highly capable of partnering with clients, vendors, staff, and administration. Highly organized and detail oriented, with proven strengths in prioritizing and managing multiple tasks.CAREER ACHIEVEMENTSCreated, implemented, and maintained policies and procedures, which enhanced employee development, increased productivity, and dramatically improved our level of customer satisfaction.Increased operational capacities to a full 24/7 and increased overall operation by nearly 300%.Increased annual revenue by 90% and NOI by 1400%, establishing repeated week-over-week branch sales records.Reduced employee turnover from 40% to 12% annually.Dramatically increased efficiency of operation by addressing workflow (WIP) in our area of responsibility.Created maintenance schedules for all equipment, which reduced downtime issues and increased lifetime of tools and equipment.Prevented customers from realizing catastrophic losses as a result of monitoring and testing of wet-hoods in the factory, based on state-of-the-art method detection limit research and development.Received “Ball and Chain” Award in recognition of outstanding company service.Specialties: Customer Service • Client Relations • P&L Responsibility • Recruiting • Process Improvement Operations Management • Project Management • Logistics Management • ISO Implementation • Policy/Procedure Development • Environmental Waste Management • Quality Control