Kevin Ramirez Email & Phone Number

Los Angeles, Ca, Us

Washington, District Of Columbia, United States

Advance Team experience supporting the President of the United States, Vice President of the United States, and Second Gentleman of the United States.

Los Angeles Metropolitan Area

Los Angeles Metropolitan Area

Irvine, California

Plan, build, and refine schedules for employees at Apple Irvine Spectrum Center. Use guidance provided by Finance to meet the needs of the business, while staying within payroll budget. Project and track schedule quality weekly ensuring our team is staffed appropriately to meet the traffic demand in all areas of the store. Share scheduling trends, and provide recommendations and feedback to leaders, so they can make informed decisions around hiring and staffing.

Cupertino, California

Cupertino, California

Career Experience supporting the Apple Events Team as Event Experience Coordinator. Strategized, coordinated and executed a staffing plan based on event program needs. Facilitated training for event support staff on a variety of roles, setting clear expectations and guidelines to ensure success of event.Interim Administrative Assistant to Senior Director of Apple Events. Managed complex calendars and schedules, while keeping priorities and cross functional teams aligned and informed on changes. Knowledge in arranging travel for a Senior Director. Ability to navigate different organizations within Apple to connect Senior Director to key stakeholders.

Cupertino, Ca

Establish relationships with schools, destination management companies, and international tour operators with a goal to manage traffic flow to Apple Park Visitor Center, while providing an excellent visitor experience. Plan and oversee scheduled visits to Apple Park Visitor Center, including Apple Corporate, Apple Sponsored, Executive Briefing Center, High Profile, and VIP visits. Develop and maintain a database of all group visits to Apple Park Visitor Center, and generate reports weekly for Senior Retail Leadership.

Irvine, Ca

Oversee all repairs from the moment a customer's device is checked in, to the time they pick up their product. Manage a repair queue, averaging 200 repairs, ensuring that repairs are completed on-time, and within customer expectations; assign repairs to technicians, and allocate service parts. Provide a high level of customer service and follow up with customers on the status of their repair, and address any concerns. Manage, audit, and organize a high volume of service part inventory, minimizing variances and shrink. Communicate priorities to leadership and technicians.

Irvine, Ca

Provide excellent customer service while addressing customer concerns regarding their Apple products. Ability to align with customers, and provide solutions. Strong technical service background with Apple products.

Irvine, Ca

Cupertino, Ca

Career experience in Cupertino, Ca as Retail Marketing, Event Logistics Coordinator, supporting Retail Marketing, Internal Events. Part of a team that executes flawlessly on world-class Apple events. As an Event Logistics Coordinator, it is my role to track progress of events from inception to execution. Responsibilities included coordinating vendors to deliver equipment to and from events, and partnering with other lines of business to ensure support for events. In addition, I maintained a database inventory of all event assets in FileMaker Pro, coordinated event setup and teardown, and kept projects within budget and timeline.Event Logistics Coordinator for the following events:June 2015 - Retail Leadership ConferenceJune 2015 - Pride@Apple, San Francisco Pride Parade

Irvine, Ca

Irvine, Ca

Coordinate with vendors to ensure work in our store is completed efficiently, minimizing impact to our store’s daily operation, and upholds Apple standards. Manage store budget monthly for ordering store supplies and other business needs. Organize store events such as product launches, and store meetings. Assist with hiring events. Submit expense reports using eApproval for employees. Maintain our store’s Operations Calendar. Experience using Apple’s scheduling system, Kronos. Successfully proposed a training/meeting room at our offsite location to my Market Director, and the Apple Retail Development Team. This space is used by Orange County, North County, and Inland Empire Markets.

Irvine, Ca

Maintained the specific look of the Apple Store that Apple’s Marketing team expects of every store. Updated window displays, marketing material, demo machines and devices. Lead and organized special events such as new product launches. Facilitated store meetings and training for the team. Managed and created a daily schedule to provide consistent breaks and lunches for the team, while still providing constant coverage on the floor. Assisted with Apple’s new-hire training program, Market Core. Store photographer for special events.

Anaheim, Ca

Coordinated daily utilization and deployment of over 300 Cast Members supporting Disneyland, Disney’s California Adventure, and 3 Resort Hotels. Implement day-of adjustments to the operation ensuring maintaining Guest advertised coverage and Resort commitments. Consistent partnering with Character One, Entertainment One, and all impacted Lines of Business, to update them of any operational adjustments.

Anaheim, Ca

Main Point of Contact for Mickey’s Trick-or-Treat Party 2008 & Grad Nite 2009, as General Lead of event. Produced set schedules, shuttle schedules, Cast shifts, and Show Reports while communicating with all Partners involved, including the Show Director, Production Stage Manager, Character Manager, and Scheduling. Contributed in Production meetings, collaborating with other Entertainment Partners; obtaining changes to the event, and influencing progress of work. Communicated with fellow Leads, giving them the tools and resources they need to be effective leaders during the event. Character Operations Lead for Grad Nite 2008. Key contact for Characters and Entertainment Event Hosts, as Stage Manager. Ensured that “Honda Hosts” were prepared with collateral and information. Collaborated with fellow Leads, ensuring a strong support system with consistency for Cast Members.

Anaheim, Ca

Scheduler for Character Operations, Technical Services, Parade Maintenance, and Scenic Fabrications, ensuring week-of and day-of operational coverage. Managed and updated Cast Member’s schedules, maintaining an accurate archived record of any changes. Proficient in the GEMS scheduling program and Workbrain Time Recording system. Key Contact between Managers, Stage Managers, Technical Directors, Choreographers, and fellow Cast Members, coordinating and influencing strong communication lines. Demonstrated a high level of professionalism and ability to maintain confidentiality.

Anaheim, Ca

Maintain a positive working environment for Guests and fellow Cast Members on and off stage.Uphold the high standards that guests expect from the Walt Disney Company through accurate portrayal of the world famous Disney Characters.Team Player in the following shows and parades:Playhouse Disney: Live on StageDisney’s Electrical ParadeBlock Party BashThe Jedi Training AcademyDisneyland Castle ShowDisneyland Band MomentsThe Ugly Bug BallThe 50th Rededication CeremonyMickey’s Toontown Morning MadnessMickey’s Magic Kingdom CelebrationParade of the Stars