• Develop a change management, communications, and stakeholder engagement playbook, including tools and templates, to enable the scalable and repeatable deployment of a $8.5M Digital Transformation program for a national workforce solutions client• Create a comprehensive change management strategy, including stakeholder engagement, change network, change readiness, etc. for a $7.5M HR Transformation program for a global, technology client• Develop and execute a multimedia communications strategy to build awareness and understanding of initiative throughout the HR organization by leveraging creative channels, such as executive drop-in sessions, podcasts, internal news articles, team profiles, etc. • Collaborate with client SMEs in business process design sessions to identify change impacts resulting from org design and process optimization efforts and develop corresponding mitigation efforts• Launch recurring change readiness surveys and facilitate stakeholder interviews to gather qualitative and quantitative data on employee change readiness to identify potential risks and teams requiring additional change management support• Design tailored curricula for 11 stakeholder groups based on job functions to provide realistic, scenario-based training that highlighted key change impacts in the future state• Manage junior team members throughout program execution and provide coaching on change management principles, career development, and HR concepts • Advise on the standup of a client's change management function, including the development of a formal intake process, the creation of standardized tools and templates, resourcing model, and upskilling of existing resources

• Assessed change magnitude through facilitating change impact identification and validation sessions with SMEs to inform the development of change management activities and learning strategy • Developed and upskilled a 200+ employee super user network to facilitate end-user training, user acceptance testing, and hyper care and stabilization activities for a $21M SAP implementation project• Prevented potential program delays due to the COVID-19 outbreak by facilitating the transition of the client’s super user training program from in-person, ILT to virtual delivery via Adobe Connect • Collaborated with client SMEs to enhance 32 hours of super-user training content and integrate interactive learning activities to increase participant engagement and knowledge transfer• Supported the development and execution of a software implementation project’s internal and external, multi-media communication strategy, including newsletters, videos, a SharePoint site, and roadshows to generate awareness for project impacts• Increased awareness and desire to support a change initiative by partnering with the client’s super user team to host 40+ roadshow events for over 2000+ impacted end users

• Collaborated with Learning & Development Manager to develop and execute a change management strategy for an organization design initiative impacting over 300 employees and contractors, which aims to streamline company project management practices• Re-designed a two-day project management training program that provides employees with the framework for managing over $3B in large-scale, construction projects• Managed the documentation of 30+ internal business processes by facilitating working sessions with SMEs to align, streamline, and standardize the management of department projects• Supported the stand up of the Enterprise Change Management Office by developing standardized templates and materials, partnering with internal clients on change initiatives, and providing recommendations for executing change plans

• Strategically aligned change management plans of related departmental projects and develop an overarching change portfolio to manage new and ongoing change initiatives• Collaborated with internal clients on change initiatives and provide recommendations for creating and executing change management plans• Analyzed and assessed change impacts of initiatives against organizational readiness levels to identify potential risks for resistance and to formulate an appropriate change management strategy• Built comprehensive training programs with subject matter experts to maximize knowledge transfer to increase proficiency and adoption speed• Developed and executed multi-media communications plans to generate greater levels of awareness of change initiatives and increase buy-in across all impacted organizations• Performed root cause analysis on compliance data to identify trends and insights in order to respond to executive and regulatory agency data requests

Responsibilities:• Collaborated with a project manager as change manager to develop and execute a change management plan for a $5.5m software replacement project impacting over 1600 employees and 10 stakeholder organizations• Led a team of 40 trainers across multiple departments using Adult Learning Theory to create tailored training content and scenarios to maximize engagement and knowledge retention• Facilitated business process design and requirements gathering workshops with internal stakeholders and identify key transition points between current and future state• Strategically assessed, developed, and refined processes and procedures in large-scale incidents to increase the efficiency and effectiveness of responses and maintain employee, customer, and public safety• Monitored company emergency incidents and communicate directly with executives, senior leadership and other levels of management to ensure that pertinent incident information is accurately communicated to them on a timely basis; notify designated external management agencies of emergency incidents• Performed post-incident debrief and analysis with emergency responders to evaluate the effectiveness of incident response; identify areas of success and areas of growth through root cause analysis and develop action plans for continuous improvemento Facilitated new emergency responder orientation and refresher training for over 450 employees across all emergency centerso Coordinated with cross-functional teams to develop emergency tabletop and functional training exercises to develop best practices, assess knowledge transfer, and to provide trainees hands-on experience• Led a team of sub-coordinators through the review and certification of more than 1,500 employees’ physical and electronic documentation to ensure compliance with the company's records retention policy

Responsibilities:• Enhanced overall employee case management process and data management efforts by managing the configuration and implementation of Microsoft Dynamics CRM, including collaborating with business stakeholders to gather requirements, coordinating with the vendor and IT for system design and testing, and documenting and training end-users• Utilized historical Flu Shot Program data to quantify usage trends and to more accurately predict resource allocation resulting in a cost savings of over $9,000 and in an increase in participation• Collaborated with operations department to develop a standardized commercial motor vehicle management process increasing the accuracy of employee drug testing to align with DOT and CHP standards• Developed captivating presentations using PowerPoint and Prezi to educate employees on health-related topics in support of the work/life balance in company culture• Expanded awareness of various programs and events for employees through designing informational flyers via Photoshop and Publisher• Created educational articles for employees on various wellness-related topics and included action steps (How To’s)• Managed and resolved over 200 employee drug testing, prescription medication, and employee assistance program cases by developing a strong rapport with employees through constant, clear communication• Diagnosed key problem locations and positions through the sourcing and analysis of drug testing statistics • Coordinated and budgeted events with Wellness Programs Specialist that engaged employees in wellness-related activities and provided valuable health information• Preserved vendor relationships through working with accounts payable to troubleshoot past due invoices and billing issues