As Volunteer Coordinator, plan and supervise delivery of all volunteer services. Responsible for recruiting, selecting and onboarding volunteers from the interview process through the TB test, background check, drug screen, physical exam and fingerprinting. Train and coach volunteers for clerical work and to provide compassion and care for our patients while supporting their families. Assign volunteers to service based on program needs and the volunteers' interest and skills. Prepare services reports as required by the Director for Medicare/Medicaid compliance. Facilitate community awareness and support of the hospice volunteer program. Attend hospice Interdisciplinary Group meetings to discuss patients and liaise between volunteers and staff. Adhere to hospice standards and consistently interpret and accurately perform all assigned responsibilities. Attend Chamber of Commerce and Rotary events and networking meetings to make the community aware of the services provided by Gentiva Hospice.

On a volunteer basis, set up the initial volunteer program; recruit, onboard and train volunteers; assist with the development of this professional orchestra in the city of Johns Creek in the following ways:Manage Festivals and Events: The Johns Creek Symphony Orchestra participates in a variety of local arts festivals and events to raise community awareness of the orchestra. Responsible for set up and tear down of booth, assigning staff and volunteers to work shifts and distribute marketing materials.Johns Creek Symphony Orchestra Annual Hearts & Harmony Gala: Recruit, manage and train volunteers for this annual Gala. Volunteers check people in, assist with the fundraising silent and live auctions, and check people out at the end of the event.Manage Front-of-House Operations: Manage and direct volunteers to assist with concerts. They perform tasks such as taking tickets, handing out programs, directing patrons to seats, selling tickets and staffing the will call table for patrons to pick up tickets that were ordered. Volunteers also assist with stage set up and tear down.Consultant to Administration: Advise on volunteer program incentives, fundraising and marketing ideas. Make recommendations to administration. Plan annual volunteer appreciation event.

As Volunteer Coordinator and Community Liaison, plan and supervise delivery of all volunteer services. Responsible for recruiting, selecting and onboarding volunteers from the interview process through the TB test, background check, drug screen, physical exam and fingerprinting. Train and coach volunteers for clerical work and to provide compassion and care for our patients while supporting their families. Assign volunteers to service based on program needs and the volunteers' interest and skills. Plan, manage and train volunteers for the annual Sacred Journey Golf Tournament. Event plan and organize volunteers for Camp Horizon, Sacred Journey's grief camp for kids. Prepare services reports as required by the Director for Medicare/Medicaid compliance. Facilitate community awareness and support of the hospice volunteer program. Attend hospice Interdisciplinary Group meetings to discuss patients and liaise between volunteers and staff. Adhere to hospice standards and consistently interpret and accurately perform all assigned responsibilities. Attend Chamber of Commerce and Rotary events and networking meetings to make the community aware of the services provided by Sacred Journey Hospice. Reach out to the community to recruit board members for Sacred Journey's Foundation and seek out sponsorship for the Annual Golf Tournament and Camp Horizon.

As part of the Leadership Team, responsible for recruiting, onboarding and overseeing volunteers to provide excellent care for our patients and their families. Participate on committees and community boards and identify unmet market needs to support our site's Volunteer Strategic Plan. Participate in the overall growth strategy, including participation in community outreach efforts. Receive and act on new patient admission information. Maintain regular contact with patient/family support volunteers to discuss volunteers' interactions with them, assess volunteers' working relationship with other team members, keep volunteers informed of patients' condition and plan of care, encourage timely volunteer documentation, offer support to volunteers, provide additional resources as needed. Attend Interdisciplinary Team meetings and participate in the development and review of the plan of care for patients/families. Recruit, interview, onboard, educate, support and recognize volunteers. Serve as Foundation Chair.

As part of the Service Excellence team, responsible for establishing and directing the organization of volunteer services for Piedmont Hospital. Launching volunteer services that collaboratively involve the community while enhancing customer service. This includes developing volunteer job descriptions and managing services, developing a recognition program that illustrates the appreciation of Piedmont Atlanta Hospital volunteers, conducting the orientation and training of volunteers to ensure positive volunteer experiences, and designing a summer teen program. This position also oversaw all operations of the hospital's Guest Center.

Assisted with planning and onsite administration for medical system user group conferences with 550 to 700 attendees at these locations: Pavilion/Virginia Beach Convention Center (Virginia Beach, VA), Innisbrook Resort and Golf Club (Innisbrook, FL), The Broadmoor (Colorado Springs, CO), the Omni Rosen Centre Hotel (Orlando, FL) and the Disneyland Hotel (Anaheim, CA).From 1992 to the present, continue to advise on event-planning ventures, including Glenhurst neighborhood community-building events as well as user group conference planning. Currently donate time and event-planning skills to the Glenhurst neighborhood community in Johns Creek.

The House Manager is central to the orchestra’s commitment to customer loyalty and is primarily responsible for managing the customer experience at all symphony performance events.Managed people, materials and time for all Symphony Hall (seating 1,800) and Chastain Park (seating 6,500) Atlanta Symphony Orchestra (ASO) series concerts with focus on all front-of-house activities; hired and managed more than 20 paid supervisors; coordinated, developed and oversaw usher program of nearly 1,600 volunteers with emphasis on providing training and recruitment; scheduled, assigned and managed all supervisors and ushers; maintained incentive programs for ushers; implemented customer-centric training programs to encourage more positive usher interaction with patrons; delivered nightly welcome and instructional session plus brief newcomer orientation at Symphony Hall and Chastain Park.For patrons, resolved seating problems, ticket duplications and patron complaints during events and follow-up communication; maintained and monitored systems of communication to receive feedback from patrons on the customer service performance of ushers and ASO staff; and tracked the response to and resolution of patron complaints. Played a major role in planning for VIP/celebrity events, including guest artist meet-and-greet parties, charity fundraisers and the Atlanta Symphony Ball. Documented and wrote event reports; negotiated vendor bids and selection of Chastain usher shirts and Orientation event food and beverage; oversaw the playing out of contractual obligations for Hall rentals including commissions and infractions; supervised table and house set up; assisted orchestra manager with overall management of Symphony Hall venue; and maintained relationships as liaison with other front-line customer service providers within the ASO and other Woodruff Arts Center divisions.

Assisted Youth Orchestra conductor with auditions, practices, and concerts; supported education department and parent organization; scheduled and set up sectional practice rooms; recorded attendance; coordinated with stage crew for stage set up.