Kevin Farmer Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio Metropolitan Area

Analyze and document patient call outcomes to adjust and adapt team outreach strategies and increase patient drug therapy compliance and adherence within Giant Eagle Pharmacy’s Central Processing CenterManage constant change regarding Clinical Software platforms [McKesson Clinical Programs Solution (CPS), Enterprise Pharmacy Systems (EPS), MTM Outcomes] to increase total call volume and streamline efficacy of patient outreach calls for TIPs, CMRs, and adherence check-insMaintain, organize, and analyze relevant patient compliance data through careful documentation in CPS, EPS, Outcomes, and Microsoft Excel to prioritize most effective outreach strategiesDevelop and maintain positive patient relationships through friendly customer-service standards Collaborate with a team of 15 people on patient compliance strategiesAssist in targeting Outcomes patients for TIPs/CMR counseling

Columbus, Ohio Metropolitan Area

Selected to lead workshop & shadow-based training of new district employees in regard to new and existing protocolsChosen as “Technician of the Quarter” across entirety of Giant Eagle Corporate Pharmacy stores in region for proven superior customer satisfaction and outstanding leadership abilityDeveloped and maintained trusted personal and professional relationships with diverse customer baseManaged constant change in regard to federal DEA regulations, corporate policy shifts and changes in daily operationsFacilitated efficient communication between patients, insurance companies, and providersMaintained and organized current notes and paperwork related to patients’ drug therapiesAssisted in targeting Outcomes patients for TIPs/CMR counseling

Hudson, Ohio

Led a team of servers and delegated tasks and workload to ensure efficiency among the staff; delivered exceptional, friendly, and fast service to maximize guest satisfaction and increase daily food and beverage sales, developed and maintained lasting relationships with members through exceptional interpersonal skills; trained new servers on guest expectations and country club protocols to maintain optimal guest experiences. Three consecutive summers.

Doctor Of Pharmacy - Pharmd

Bachelor Of Science (B.S.), Biochemistry