TelXL are a provider of telecommunications and contact-centre solutions to value-added resellers or managed-service providers of all sizes. With 20 years of pedigree, we are the trusted supplier to both public- and private-sector organisations, as well as providing communication services for CCaaS vendors. Unlike with most other vendors, our solutions allow resellers to configure services that address their clients' unique opportunities and challenges, supported by our extensive feature sets, integrations and bespoke-professional services. We support our resellers across their journey and offer different ways to build a profitable, growing income stream.

As boundaries between back-office and customer-facing roles have blurred, the gaps between siloed communications tools for employee and customer experience have become clear.We have the answer.Experience Communications as a Service (XCaaS) from 8x8 is a cloud communications deployment model that erases the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS).With XCaaS, organisations can support the communications requirements of all employees as they work together to deliver differentiated customer experiences, no matter where the customer or employee is in the world, or what device they’re using.8x8 XCaaS uniquely delivers a single platform for cloud-native contact center, voice, team chat, meetings, and embeddable communications. And it’s backed by the industry’s only UCaaS and CCaaS platform-wide 99.99% uptime SLA.

Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, Analytics and Gamification technologies. With a mission is to deliver industry leading, best-in-class solutions that surpass customer expectations, we’ve been helping companies improve their customer experiences for over three decades.Clients worldwide entrust their crucial on-site and work-from-home contact center operations to Noble solutions, with tens of thousands of agents using Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound, and omnichannel contact processing, strategy planning, resource management and compliance tools for companies of all sizes.Noble offers a complete suite of solutions, so you can choose the tools you need now, and add to it as your needs change. You can build your customized platform from a range of options, including: ACD, predictive dialing, blended/universal queue, recording and monitoring, IVR, intelligent routing, interaction analytics, robotic process automation, decisioning, workforce management, and gamification. Our single-code premise, cloud and innovative hybrid platforms let you choose the model that best meets your operational and budgetary needs, without sacrificing functionality, performance or reliability.

Yonder Digital Group leverages over 20 years operational experience in customer service delivery and technological innovation. We service clients across a range of industries with our 24/7/365 omni-channel, multi-lingual approach rooted in expert analysis of customer behaviour and optimising returns from every brand touchpoint. Yonder boasts 700+ seats across two UK centres-of-excellence powered by cutting edge technology, data analytics, tools and insight. Our proof-of-concept incubation services can help you nurture the development of new channels and innovations such as live chat, self-serve, automated knowledge management, chatbot and webRTC, all of which we provide as off the shelf solutions.

Head of the Groups Software division. My role will focus on continued external sales of our CallScripter Agent Scripting product to end customers and strategic channel partners alongside an internal focus assisting the Groups Contact Centre Operations deliver innovative omni-channel customer service solutions.

CallScripter is the global software leader in dramatically increasing contact centre business performance by ensuring agents provide a consistent customer experience and service at all times. Delivering the most advanced and telephony platform independent agent scripting application worldwide, CallScripter enables the small or large enterprise to streamline contact centre operations, reduce cost, adhere to compliance regulations and improve efficiency for a holistic customer journey across all touch points.I have overall responsibility for the Sales Performance of CallScripter. Managing a team of direct sales people as well expanding and managing relationships with Partners and Resellers on a UK & Global basis.

Main Board Director at IPPLUS UK LTD the trading company of CallScripter & Ansaback and part of the of the Direct Response Contact Centre Group.

Following on from the acquisition of Ansaback by IPPLUs PLC, I was transferred from the Internet division of the company to the new business. Ansaback is a 24/7 Outsourced contact centre offering both inbound/outbound telephone services to over 350 clients. My responsibilities included managing and developingAnsaback's existing accounts whilst also targeting new business In the time we have owned the contact centre it has grown to become a highly productive 80 seat operation .

COUNTYWeb.com was an online national business directory, offering various online promotional services, including website promotion, banner advertising and domain names.

Professional Footballer for Ipswich Town FC.