Director Of Customer Success
Current
Oct 2023 - Present
AeroLeads people directory · profile
Kevin Furlong Email & Phone Number
Marketing & Client Services Leader | SaaS, MarTech, CRM & Strategy | Helping Companies and Clients Retain & Grow Their Business
at
Marigold
1 work email found
@merkleinc.com
9 phones found area 323, 619, 310, and 714
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Marketing & Client Services Leader | SaaS, MarTech, CRM & Strategy | Helping Companies and Clients Retain & Grow Their Business
Location
Los Angeles, California, United States
Who is Kevin Furlong? Overview
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Quick answer
Kevin Furlong is listed as Marketing & Client Services Leader | SaaS, MarTech, CRM & Strategy | Helping Companies and Clients Retain & Grow Their Business at Marigold, based in Los Angeles, California, United States. AeroLeads shows a work email signal at merkleinc.com, phone signal with area code 323, 619, 310, 714, and a matched LinkedIn profile for Kevin Furlong.
Kevin Furlong previously worked as Director of Customer Success at Marigold and Director, Commercial Client Experience at Movable Ink. Kevin Furlong holds Ba, Sociology from Uc San Diego.
Company email context
Email format at Marigold
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{first_initial}{last}@merkleinc.com
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Profile bio
About Kevin Furlong
Team leader and marketing professional with 18+ years servicing a Fortune 100 portfolio at the intersection of people, technology, strategy and data. Experience leading teams of 25+, growing a book of business of $20M+ and delivering countless value to my clients within CRM channels and across disciplines.- Resource planning- Team management / mentorship- Campaign operations- Platform adoption- CRM & Segmentation- Data Analytics & Insight- Program management - Marketing strategy- Email / SMS / Push- A/B, Multivariate & other testing methodologies- External & internal presentations- Copywriting / editing- Public speaking (trade shows, webinars, etc.)SELECTED ACHIEVEMENTSEmployee Development: While managing a team of 25+ FTEs, oversaw all aspects of hiring and onboarding, from vetting to account assignment. Once on my team, I instilled a continuous learning culture through ad hoc and scheduled knowledge-sharing and other tactics, assisting a 90+% team retention rate (above standard). Delivery Excellence: With regular 110+% quota achievement, awarded Experian Elite (“President’s Club”) while at CheetahMail, the coveted distinction for retention/growth and delivery excellence working several prominent clients in the retail, travel/hospitality, entertainment, finance and other spaces.Resource Optimization: Upon joining the a prominent LA-based digital entertainment account, collaborated with HR, Client Services, Finance and Analytics leadership to overhaul a confusing, ineffective delivery model, turning a client pain point into an agency strength through key structure changes.
Listed skills include Email Marketing, Digital Marketing, Web Analytics, Multi Channel Marketing, and 15 others.
Current workplace
Kevin Furlong's current company
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11 roles · 29 years
Kevin Furlong work experience
A career timeline built from the work history available for this profile.
Director, Commercial Client Experience
Conducted in-depth assessments of mid-tier account client support requirements to enhance retention ratesDelivered data-driven recommendations to Senior Leadership on support models that drive key business metricsProvided proactive and reactive support/escalation for MI clients, ensuring delivery of value and promotion of platform adoption
2022 - 2023
~1 yr
Senior Account Director
Spearheaded account teams for clients in media, retail, CPG, and finance industries, serving as the primary point of contact for delivery and escalationCollaborated with cross-functional teams in strategy, analytics, project management, digital messaging, and executive roles, facilitating a seamless experience for clients across time zones and.
2018 - 2022
~4 yrs
Director Of Client Services
2017 - 2017
Director, Client Services - Cross-Channel Marketing
Reporting to the VP of Client Services, drove strategic and operational support for D2C and B2B digital messaging for over 60 clients, through proactive and reactive service modalities, serving as senior escalation for C-level client contacts. Played a key role on the first new client launch on the Cross-Channel Marketing Platform.- Achieved retention and.
2014 - 2017
~3 yrs
Associate Director, Client Services - Cross-Channel Marketing
Promoted into the role and increased my portfolio threefold and team size 2.5x. Achieved 110%+ existing account retention/growth against aggressive business goals in every year in role. Oversaw first client migration from legacy CheetahMail to the nascent Cross-Channel Marketing Platform.- Program and revenue development for 30+ enterprise and mid-tier.
2011 - 2014
~3 yrs
Client Partner
With the role advancement, I expanded the size of my team to 10 FTEs, overseeing all hiring, training and ongoing mentorship. In this new quota-carrying position, I overachieved my individual goal in both years, exceeding 115% of target.- Supported new sales efforts through web-based demos, in-person presentations and RFP development- Broadened management.
2009 - 2011
~2 yrs
Client Relationship Manager - Email Marketing
Onboarded new clients, from discovery through launch and ongoing email marketing campaign and program optimization on CheetahMailManaged a team of three direct reportsFacilitated all aspects of client management, including billing and resource allocation
2006 - 2009
~3 yrs
Account Manager / Client Relationship Manager - Analytics
Harvest Solutions (Cheetahmail)
First dedicated Client Services Manager to oversee tagging of web/ecommerce platforms to optimize tracking of all inbound and onsite traffic Built standard and custom reports to assist with monitoring of trends and benchmarks against KPIs across multiple verticals Analyzed and interpreted data to help clients understand trends and drive key business.
2005 - 2006
~1 yr
Co-Founder / Producer
I Five Design
Co-founder and owner of a boutique web development and graphic design agency, responsible for initial operations and growth planningLead all new business development and client nurturing to capture and retain clients and revenue Responsible for program and project management, from proposal through project launchManaged company budget, client billings.
2002 - 2005
~3 yrs
Community Manager / Qa & Help Desk Manager
- In a variety of roles for an organization dedicated to the development of CEOs and senior executives for small and medium-sized companies, principal duties and achievements included the following:
- Development of online “How To” and FAQ documentation for use of web-based community platform
- Leading of online and in-person training programs for user community
- Cross-browser and platform testing of all new web developments, including bug reporting and tracking through issue resolution/closure
- Input in design and direction of UI from a usability, functionality and client advocacy standpoint
1997 - 2002
~5 yrs
1 education record
Kevin Furlong education
-
Uc San Diego
FAQ
Frequently asked questions about Kevin Furlong
Quick answers generated from the profile data available on this page.
What company does Kevin Furlong work for?
Kevin Furlong works for Marigold.
What is Kevin Furlong's role at Marigold?
Kevin Furlong is listed as Marketing & Client Services Leader | SaaS, MarTech, CRM & Strategy | Helping Companies and Clients Retain & Grow Their Business at Marigold.
What is Kevin Furlong's email address?
AeroLeads has found 1 work email signal at @merkleinc.com for Kevin Furlong at Marigold.
What is Kevin Furlong's phone number?
AeroLeads has found 9 phone signal(s) with area code 323, 619, 310, 714 for Kevin Furlong at Marigold.
Where is Kevin Furlong based?
Kevin Furlong is based in Los Angeles, California, United States while working with Marigold.
What companies has Kevin Furlong worked for?
Kevin Furlong has worked for Marigold, Movable Ink, Merkle, Cheetah Digital, and Experian Marketing Services.
How can I contact Kevin Furlong?
You can use AeroLeads to view verified contact signals for Kevin Furlong at Marigold, including work email, phone, and LinkedIn data when available.
What schools did Kevin Furlong attend?
Kevin Furlong holds Ba, Sociology from Uc San Diego.
What skills is Kevin Furlong known for?
Kevin Furlong is listed with skills including Email Marketing, Digital Marketing, Web Analytics, Multi Channel Marketing, Mobile Marketing, Interactive Marketing, Crm, and Marketing.
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