Digital Content Developer
CurrentMember of the Technical Communications Team responsible for creation and management of the elluminate platform user community and knowledge base that promotes rapid adoption and maximizes software value.• Creates engaging content that supports end users with using, understanding and leveraging the many capabilities across the platform.• Creates, manages, and delivers multimedia technical content that allows users to navigate self-service tools and optimizes the customer user… Show more Member of the Technical Communications Team responsible for creation and management of the elluminate platform user community and knowledge base that promotes rapid adoption and maximizes software value.• Creates engaging content that supports end users with using, understanding and leveraging the many capabilities across the platform.• Creates, manages, and delivers multimedia technical content that allows users to navigate self-service tools and optimizes the customer user experience.• Accountable for structuring content framework, defining taxonomy and building scalable software solutions to house technical content.• Develops high quality technical content as included in customer reference portals including online help/web content, job aids, videos, best practices and content for e-learning courses.• Collaborates with technical communication team members, eLearning specialists, engineers, product managers, SMEs, and others to develop technical content that is clear, concise and effective with the user in mind.• Serves as an end user advocate that understands how to optimize the platform to achieve end use goals and activities.• Leads projects/initiatives as an individual contributor and provides guidance to less experienced team members. Show less