Digital Content Developer
Current- Member of the Technical Communications Team responsible for creation and management of the elluminate platform user community and knowledge base that promotes rapid adoption and maximizes software value.
- Creates engaging content that supports end users with using, understanding and leveraging the many capabilities across the platform.
- Creates, manages, and delivers multimedia technical content that allows users to navigate self-service tools and optimizes the customer user… Show more Member of the Technical Communications Team responsible for.
- Creates, manages, and delivers multimedia technical content that allows users to navigate self-service tools and optimizes the customer user experience.
- Accountable for structuring content framework, defining taxonomy and building scalable software solutions to house technical content.
- Develops high quality technical content as included in customer reference portals including online help/web content, job aids, videos, best practices and content for e-learning courses.