A solutions-driven professional with more than 20 years of law firm information technology experience. I lead the strategy and implementation of technology initiatives for the firm, improving technical operations and streamlining processes as well as leading and mentoring the firm’s technical staff.

Manage and direct on-going operational support activities. Engage as primary interface between the information technology and internal business teams. Maintain and deliver IT infrastructure, project coordination, consulting for business hardware and related software systems. Provide budgetary requirements, while building and managing high performing teams.

Ensure continuous improvements of firm wide Service Desk and Desktop Support teams to deliver outstanding service to the firm. Maintaining an environment of service excellence with a passion focused on customer advocacy and customer satisfaction.

Plan, execute, and finalize projects according to strict deadlines and within budget. Define the project objectives and oversee quality control throughout the project life cycle. This includes acquiring resources, coordination with local and third-party contractors and/or consultants to deliver a successful project. Present and work with executives, and CIO’s to guide an upgrade strategy to ensure timelines and scope are aligned. Assist clients with firm wide deployment options and oversight for Operating Systems, Office Suites, and other 3rd party integrations within the environment.

Directed and managed the teams, business processes and functions for SharePoint and its applications for 77 offices with 16 SharePoint farms. Provided leadership and direction across multiple teams for strategic planning to ensure improved global collaboration with clients across the platform. Established a more robust, stable and secure SharePoint environment through regular testing and remediation on over 150 servers. Ensured the SharePoint platform infrastructure and applications integrated seamlessly, while providing exceptional support to the firm and its clients. Directed and managed resources for the global SharePoint Teams, including performance management, task assignments and prioritization, and coordination of 24 hour global support and activities.

Provided the technical leadership to improve customer service, security, and stability of the Dallas office and its supported technologies. Managed direct reports in the local office, as well as managed select global teams for special projects consisting of local experts from multiple Baker McKenzie offices, vendors, and clients, across the globe.

As the Dallas IT Manager I was the lead of IT Operations in the Dallas office, served the Global and North American Region as a subject matter expert and managed local and regional IT projects. At the local office level, the responsibilities included, IT research and planning, technical support, training, information security, network operations, vendor relationships, risk assessment, as well as manage capital expenditures.

Working with other office IT departments to help build new network connected physical devices which includes routers, switches, servers, physical security readers, and security cameras. Was the lead for Dallas office desktop, phone, and printer updates/upgrades, as well as System Admin for Active Directory, Group Policy and SCCM. Managing User accounts and Migrating users to a new Exchange server while introducing new DR and BC concepts in Dallas.

Troubleshooting devices, services, and working directly with users/clients. Serving as Backup Administrator ensuring DR procedures are documented and tested, while ordering and troubleshooting hardware for all offices.

Responsibilities for the Storage Backup Administrator were to design, and test backups, while ensuring downtime was minimized in the event of a disaster. Worked with vendors, and local SME's, to create a testing environment and documentation for ensuring the firm was ready for different types of disasters. Assisted the server team with server and storage builds.

The responsibility of IT Systems Specialist was to troubleshoot user, network and local computer issues. Responsibility also included Mobile Device configuration, re-imaging desktops/laptops, and conference room setups.