Kevin Freeman Email & Phone Number

Toronto, On, Ca

Greater Toronto Area Metropolitan Area

• Led Brink’s Canada’s flagship North American branch with over 300 unionized employees.• Restructured the Operations Team and turned branch financials from -$300K to -$400K in losses per month to a profitable of $300K to $600K monthly, all during a pandemic and achieving the President’s Award.• Improved overall branch culture with a more approachable team, working with unionized leaders in successful collective bargaining agreement (CBA) negotiations and client service level agreements (SLA) achieved with a focus on customer service excellence.• National client implementation specialist working with all branches of business awarded transitions and requests for proposals (RFPs).

Toronto, Canada Area

Inkas Security services acquired by 3Sixty Secure Corp. • Extensive distribution network and infrastructure across Canada : 3 Sixty has become a nationwide cannabis secure transport leader to deliver coast to coast service to all our customers. With expanded infrastructure 3 Sixty also brings an additional 16 cannabis operators into our client base. This robust distribution network exceeds the needs of our largest customers, paving the way for increased revenue generating opportunities.• Enhanced revenue diversification: ISSL brings a diversified revenue mix of non-cannabis customers, some of which are leading financial institutions in Canada. This Transaction will also help to service cannabis dispensaries.• Route density and enhanced customer responsiveness: 3 Sixty’s workforce and vehicle fleet immediately increases providing enhanced customer responsiveness, cost-saving enhancements, and improved customer penetration across the country with the support of facilities in Alberta, Quebec and Ontario• Cost Synergies: As a result of the Transaction, 3 Sixty will see cost synergies from combined auto and cargo insurance, access to secure storage facilities for cannabis storage, additional access to skilled and licensed transport drivers, enable less than a load (LTL) services and secure storage facilities strategically located near major airport hubs. 3 Sixty will also have direct access to armoring additional vehicles through the former parent company of ISSL.

Toronto, Canada Area

Toronto, Canada Area

Managed and controlled the operations of Canada’s second-largest branch with multiple direct reports, over $3M in monthly revenues and up to 400 unionized employees. Led and motivated staff, focusing on maximizing productivity, reducing costs, enhancing customer service, and increasing profitability.

Head Office Toronto

ATM operations owner nationally between financial institutes (Fis) and private label (PL) clients.• Acted as the cash services business expert and liaison between the Sales and Operational departments during numerous major bank projects, RFPs, and transitions, engaging multiple departments and branches.• Responsible for all client ATM transition and project rollouts nationally.• Managed and designed training materials for field service and cash crews, most recently cheque imaging implementation.• Managed current private label ATM business with revenue growth of over 23% in 12 months, and an overall increase of over 200% over 2.5 years.• Developed and was responsible for the Customer SLA Reporting department and National Operations Centres (both direct reports), creating and reporting on crew KPIs nationally.

Managed and controlled the operations of Canada’s largest branch, with multiple direct reports and between 400 –600 unionized employees over the years. This position included diversification in all aspects of the business including finance; human resources, labor relations, training and customer service. Reporting to the Branch General Manager, our business direction was to focus on maximizing productivity, reducing costs, enhanced customer service and overall profitability.Key Accountabilities• P&L responsibilities of 30M operating budget and managing 600 unionized employees on the day-to-day operation as well as scheduling hours to allow for productive and cost effective routing.• Multiple direct reports responsible for product services.• Responsible for Payroll and Scheduling of all unionized personnel.• Head of all Ontario ABM activities and operating processes.• Management head of the bid committee, responsible for setting staffing levels for the fiscal year, which would allow for optimal customer service and minimal cost while keeping within the union collective agreement parameters.• Single point of contact in the customer relationship process and all IMAC activities for our 5 major FI customers and holding monthly quality circle meetings to assist in re aligning business practices to better provide service. Key Accomplishments• Successfully implemented new scheduling mythologies streamlining the day-to-day Operations.• Reduced Branch labor costs from 90% to 55% while reducing overtime labor by 99%.• Successfully developed and implemented Ontario Y2K Operational Plan.• Developed and implemented new KPI reports, thus creating a 90% reduction in re work.• Consolidated routing by amalgamating customers and services provided daily, creating multi task, multi skilled crewing with a Branch savings of 900k annually.