Kevin Garrod Email & Phone Number

Hampshire, England, United Kingdom

vChief Information Security Officer 2024 - PresentReporting to the Managing Director accountable for managing Cyber Security Incidents, including ransomware, for businesses from initial response through to the recovery phase and programme of improvements to reduce the risk of further attacks.• Responsible for managing Cyber Security Incident Response Teams.• Responsible for liaising with key stakeholders during the management of a cyber-attack, including legal, C-level… Show more vChief Information Security Officer 2024 - PresentReporting to the Managing Director accountable for managing Cyber Security Incidents, including ransomware, for businesses from initial response through to the recovery phase and programme of improvements to reduce the risk of further attacks.• Responsible for managing Cyber Security Incident Response Teams.• Responsible for liaising with key stakeholders during the management of a cyber-attack, including legal, C-level, operational IT teams and law enforcement when required.• Managed several ransomware attacks to ensure complete recovery.• Responsible for advising clients on areas of improvement to ensure cyber security is improved normally at C-level.• Responsible for regularly reviewing clients’ security posture with operational engineers and presenting recommendations to clients. Show less

London Area, United Kingdom

Ensuring that transformational changes are driven through with a robust governance model in place for the Nasstar.• Redesigned and implemented the procedure for commercial orders and renewals with value less than £5,000.• Design the OneDesk phase 2 programme and started the discovery and design implement a new CSM Service Now instance including ITOM discovery for Azure and CMDB.• Leading the project to roll out the ServicePath CPQ solution for Azure Professional Services and Next… Show more Ensuring that transformational changes are driven through with a robust governance model in place for the Nasstar.• Redesigned and implemented the procedure for commercial orders and renewals with value less than £5,000.• Design the OneDesk phase 2 programme and started the discovery and design implement a new CSM Service Now instance including ITOM discovery for Azure and CMDB.• Leading the project to roll out the ServicePath CPQ solution for Azure Professional Services and Next Gen Managed Services, ensuring fast and accurate quotes to orders. Show less

London, England, United Kingdom

• Delivered improvement programme across Service Assurance• Re-engineering the main operation processes focussed on incident, change and problem management ensuring clarity of responsibilities and improved customer response times• Built a coherent functioning team across all service assurance improving staff morale• Ensured knowledge management solution built and populated, improving incident fix times• Skills matrix built and training tasks identified and rolled out to ensure… Show more • Delivered improvement programme across Service Assurance• Re-engineering the main operation processes focussed on incident, change and problem management ensuring clarity of responsibilities and improved customer response times• Built a coherent functioning team across all service assurance improving staff morale• Ensured knowledge management solution built and populated, improving incident fix times• Skills matrix built and training tasks identified and rolled out to ensure customer SLAs are met• Improvements to call handling and waiting times for customers reporting faults and requests for information• Delivered and improved major incident and service outage processes as well as response teams, ensuring improved response times and internal/external communications• Improvements to Service Desk tools ensuring increased productively Show less

London, England, United Kingdom

Employed working for the Chief Operating Officer with a roaming brief to address areas of concern with the operational environment • Produced report with recommendations for areas of improvement signed off by COO• Built a comprehensive improvement programme (OneDesk) for operations signed off by senior management in Nasstar• Implemented a balanced score card to measure and monitor customer satisfaction• Reviewed and changed the renewals of certificates, warranties, and… Show more Employed working for the Chief Operating Officer with a roaming brief to address areas of concern with the operational environment • Produced report with recommendations for areas of improvement signed off by COO• Built a comprehensive improvement programme (OneDesk) for operations signed off by senior management in Nasstar• Implemented a balanced score card to measure and monitor customer satisfaction• Reviewed and changed the renewals of certificates, warranties, and licencing; delivered improvements leading to reduction in customer IT incidents• Improved collaboration between offshore and onshore teams, ensuring improved response times to customer incidents and requests• Re-wrote customer complaints process to ensure accurate recording of complaints and improved response times.• Reviewed and improved proactive maintenance activities across Service Management and Service Assurance to ensure contracted tasks were completed Show less

I have successfully established and overseen VSEC, from its initial concept to delivering exceptional security services to clients. Our mission at VSEC is to provide excellent security advice, recommending cost-effective solutions. My responsibilities at VSEC include: - Advising and collaborating with clients to ensure the security and accessibility of their information - Implementing security frameworks for clients to develop a sustainable approach to security -… Show more I have successfully established and overseen VSEC, from its initial concept to delivering exceptional security services to clients. Our mission at VSEC is to provide excellent security advice, recommending cost-effective solutions. My responsibilities at VSEC include: - Advising and collaborating with clients to ensure the security and accessibility of their information - Implementing security frameworks for clients to develop a sustainable approach to security - Designing security processes and methodologies to support clients' growth - Assisting clients in obtaining appropriate certification, such as Cyber Essentials (!SO 27001) - Developing information governance models for managing clients' data - Recommending suitable security tools for clients' environments - Creating security risk registers and methodologies for clients - Managing InfoSec programs and building business cases - Advising clients on the delivery of IT services. Show less

Bristol, United Kingdom

I worked on a short-term contract with EY and the MOD to on investigating IT costs from key suppliers.• This involved setting up the key benchmarks• Developed the methodology for the audits• Delivering the first phase of audit reports for the MOD to assist in their negotiating strategy.• Identified large saving running into £millions.

Croydon, United Kingdom

IDE is an IT Managed Services Provider delivering WAN/LAN & Application solutions utilising various technologies, including private and public cloud services (AWS, Azure), Exchange server farms, Office 365, Skype for Business, Cisco unified comms & VM Ware server products as well as field engineering services within the Private & Government Sector:I was first employed as an operations consultant then Group Operations Director, responsible for managing the operation teams from pre-sales… Show more IDE is an IT Managed Services Provider delivering WAN/LAN & Application solutions utilising various technologies, including private and public cloud services (AWS, Azure), Exchange server farms, Office 365, Skype for Business, Cisco unified comms & VM Ware server products as well as field engineering services within the Private & Government Sector:I was first employed as an operations consultant then Group Operations Director, responsible for managing the operation teams from pre-sales to BAU.I was responsible for implementing and leading an IT Managed Services organisation of 340 staff with a P&L of £34m, achieving all business goals within agreed timeframes. I was successful in ensuring that all departments formed into a successful customer-centric organisation. I ensured that staff morale was kept high throughout the transformation and that customer satisfaction not only was maintained but improved.• Reviewed the top 10% of customer accounts to improve profitability and satisfaction• Delivered a new field engineering tracking system• Migrated customers onto one Service Desk tool leading to a reduction in response times.• Enhanced the Customer Relationship tools to improve visibility of the order book and customer leads• Improved governance of the budgets driving down spend by 10% for operational cost and visibility project budget management• Reduced direct cost by £2.7million Show less

Oxford, United Kingdom

RM Results improves the life chances of people worldwide by providing digital assessment solutions that support lifelong learningI was responsible for develop and implementation of a Services and Product Excellence Programme to drive forward both tactical and strategic projects. There was a total of 53 projects over a three year; spanning ITIL, application development, product & services strategy and supply chain (BPO). The highlights were:• Delivered phase one of the… Show more RM Results improves the life chances of people worldwide by providing digital assessment solutions that support lifelong learningI was responsible for develop and implementation of a Services and Product Excellence Programme to drive forward both tactical and strategic projects. There was a total of 53 projects over a three year; spanning ITIL, application development, product & services strategy and supply chain (BPO). The highlights were:• Delivered phase one of the programme.• Developed the strategic vision signed off by the Executive team• Delivered an automated solution to reduce errors and speed up response times for interaction between RM, customers and suppliers• Lead the readiness programme for the UK 2016 exam period season. The result was one of the most successful exam periods in for RM history. Delivered below budget and on time. Show less

Warrington, United Kingdom

Development and implementation of the programme to disaggregate and re-compete the monolithic service contract to reduce cost and increase control and quality in the DWP hosting operation (>5000 systems spanning Wintel, RHLinux, AIX, HP-UX, Solaris, zOS, and VME, supporting 800+ applications).

London, United Kingdom

Responsible for a review of delivery operations on behalf of the MD which included the CRM platform and partnership management • Developed a strategy, business case and programme for improving the management of the infrastructure up to the Technical Platform using upgraded tools and increased orchestration.• Delivered the strategy, business case and project plan for consolidation of the hosting estate over a 2-year period resulting in a 35% reduction in operational… Show more Responsible for a review of delivery operations on behalf of the MD which included the CRM platform and partnership management • Developed a strategy, business case and programme for improving the management of the infrastructure up to the Technical Platform using upgraded tools and increased orchestration.• Delivered the strategy, business case and project plan for consolidation of the hosting estate over a 2-year period resulting in a 35% reduction in operational costs.• Developed a Strategy for improving Service Desk functions including refined KPI’s, data management, automation work flows, as well as re-engineering of the delivery organisation and key ITSM processes in order to reduce costs. Show less

Uk

Responsible for assessing Northgate Managed Services three business units for opportunities to improve how the business operates and the customer experience, delivering programmes of improvement, while working in collaboration with other members of the Leadership Team.

Responsible for managing programmes and projects to improve the operational effectiveness of the business. The role also included managing departments responsible for IT maintenance, Quality, Communication circuits and Customer rebilling.

Responsible for building a new department that was responsible for Quality, Facilities, Health & Safety and Security and the subsequent delivery of these services. The role was part of the Customer Experience department.

Responsible for managing the Facilities and Property Estate for SunGard Availability Services. Specific responsibilities for consolidating and moving to national contracts for facilities services and the closure and disposal of seven properties as part of the acquisition of Comdisco by SunGard and the subsequent merger of the UK operation with Guardian IT.

Joined the British Army in 1978 deploying in several roles within combat logistics both mainstream and in support of Special Forces. Served 12 years within the Para Brigade travelling extensively on rapid deployment tours.