Kevin Gehrke Email & Phone Number

Senior PHP Developer for the KACE Systems Management Appliance - Server Infrastructure Team.Design and implement product enhancements for the KACE Systems Management Appliance. Additionally, identify and remediation of product defects.* PHP, MySQL/MariaDB, Apache, FreeBSD, JS, CSS/HTML, REST API, Gmail API, MS Graph API.* Agile development - Scrums / bug triage.* Design, Create, and publication of product hotfixes.* Perform code review for peer pull requests* Engage with members of the customer success team to resolve customer escalations.* I respond to customer product questions on social media. * Assist with the customer beta program.* Developed tools for the Techincal Support group to reduce the time to resolution.

• Responsible for improving product quality, usability, and supportability in VMware's virtualization products by performing trends analysis on the root cause of customer support requests, escalations, and VMware Community forum activity.• Reviewed and updated the Product Requirements Documentation (PRD) and engineering functional specifications to define Technical Support's needs.• Manage the delivery of technical support for beta programs and provide customer experience feedback to cross-functional teams.• Produced knowledge base articles and online documentation designed to deflect technical support engagements and aid in customer self-help.• Assisted the training course development team on the delivery, content, format, and equipment needs for technical support training.

• Designed, implemented and deployed embedded Linux-based diagnostics tools written in C and BASH scripting language, to be used for testing essential system level software by the Desana field engineering, Technical Support, hardware and system software departments.• Worked closely with several different teams (including Field Engineering, Logic Design, System Hardware Engineering and Core Services Software).• Participated in system bring-up process, testing requirements and other essential system diagnostic strategy for Desana products.

• Managed patch releases in terms of identifying and prioritizing feature enhancements and defects, as well as providing fixes for the Calico products.• Performed code reviews, wrote documentation, and conducted unit testing.• Designed and implemented a technical support tool for validating the configuration of Calico products on customer systems.• Responsible for Technical Support assistance for customer escalations.• Mentored junior engineers in the field of software development.• Investigated, debugged, and modified software to resolve performance issues.

• Designed and implemented new product features for variety of cc:Mail products.• Investigated, debugged, and modified software to resolve technical and customer-related issues.• Responsible for maintenance and enhancements of the Vendor Independent Messaging API (VIM), used by 3rd party developers of (cc:Mail) e-mail enabled applications.• Assisted in developing and reviewing technical documentation as part of a product team.• Mentored junior engineers.• Coordinated cross-functional processes between Development and Technical Support groups.

Remote Pilot, Passed Faa Part 107

Computer Software Engineering

Computer Software Engineering

Computer Software Engineering