Kevin Gelinas Email & Phone Number

Ottawa, Canada Area

Receive and handle incoming calls or emails from customers subscribing to residential products and servicesMake a precise diagnostic of the source of the problem by questioning the customer in a courteous, diplomatic and concise mannerGuide and assist the customer in making certain modifications and/or configurations to his/her system according to established procedures, and to educate the customer about the steps to follow in a similar situationWhen necessary, open trouble tickets with our internal and external suppliers in order to promptly restore service. Ensure follow-ups with both suppliers and clients

North Bay

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experiencedReceive clients calls in assist with problematic software issues Consult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analystsParticipate in the redesign of applications and other softwareConduct B2B ( business to business ) interaction and B2C ( Business to consumer) issues

Design and work with clients to get the best possible result.

Maintain the festival websiteCreate and Illustrate graphics for print and web mediaAssist in the development of web-based social marketing

Treasury Board of Canada , OttawaDeveloped and maintained large, complex bilingual websites including quality assurance and content proofing in English and FrenchDesigning pages and graphics for Web PublicationDeveloping and managing the technical aspects of web sites, web site infrastructure and in Internet publishingAssessing compliance of web site content with applicable Communications legislation such as CLF2.0

Natural Resources Canada, OttawaConsult with clients for website optimization Documentation support for intranet site and for Common Look and Feel Guidelines Provide technical support to employees Database administration using FileMaker Pro

College Degree, Graphic Desigob

Multimedia, Design, Graphic Design.

Education record