Kevin Harrington Email & Phone Number

Sacramento, California Area

Sacramento, California Area

Performed Computer Support both deskside and remotely for customer base., Manged User LAN / Router Settings to securely enable remote access from the office network to the customer location. Performed Hardware and Software repairs of user systems, including reimaging the system if the Operating System was too badly corrupted. Provided after hours and.

Sacramento, California Area

Assisted customers both desk-side and remotely in resolving technical issues with their workstations and installed software.Took escalated calls from other technicians and management, providing a world-class customer service and technical support experience.Imaged workstations and deployed software applications using SCCM 2012.Documented troubleshooting.

Sacramento, California Area

• Assisted staff with Barcode Medication Administration deployment, using Honeywell Dolphin 99xx handheld Windows CE Devices.
• Imaged and managed BCMA devices using Soti MobiControl 9.02 device management server.
• Assisted staff in handling trouble tickets and service calls on Windows XP / 7 workstations.
• Imaged Workstations and Laptops using both Ghost and Altiris imaging software.
• Deployed workstations and performed integration work for the California Cancer Registry integration into the UC Davis Health System.
• Managed software load activities for the California Cancer Registry integration.

Sacramento, California Area

Researched Internal Database and Job Search Boards (Monster, Dice, CareerBuilder) to identify candidates for open positions.Submitted candidates to hiring managers directly and through web portals.Provided a single point of contact for candidates when dealing with Advantage Technical Resourcing.Assisted other recruiters with highly technical job.

Davis, CA

• Managed end stage deployment of Credant Shield encryption software for Mac OS X 10.5.8 - 10.7.3 and Windows XP/Vista/7 systems.
• Performed troubleshooting of installation and encryption issues for the Credant Shield software, including escalating issues through management to the vendor.
• Imaged and deployed/rebuilt Windows XP/7 and Macintosh OS X 10.5.8 - 10.7.3 systems for end users to Health System Standards.

Rancho Cordova, CA

• Took inbound calls from users of the Strategic Offender Management System (SOMS) and created Remedy Incidents regarding the issue.
• Escalated issues to Level 2 Support or Application Teams including contacting on-call staff.

• Performed desk-side and remote troubleshooting and repair of Windows XP and Macintosh 10.x workstations.
• Imaged and deployed replacement workstations using Norton Ghost 2003.
• Supported stores running IBM 4840 registers using the Win/DSS POS application, including remotely controlling registers to resolve functionality issues.
• Worked with Vendors to resolve technical issues with hardware which the store personnel could not resolve via telephone troubleshooting.
• Imaged and supported Telxon PTC-710 Handheld Scanners used for re-ordering product.
• Created and managed user accounts in Active Directory.

• Performed desk-side and remote troubleshooting and repair of Windows XP and Macintosh 10.x workstations.
• Imaged and deployed replacement workstations using Norton Ghost 2003. Created workstation image for different hardware platforms.
• Managed transition of users from legacy Schurman Retail Group systems to new American Greetings workstations during integration period.
• Transitioned network ports from SRG to AG network.
• Supported remote user’s connectivity from Intermec CK1, CN2A, CN2B and Symbol MC70 handheld computer devices. Performed troubleshooting of data files transmitted from handheld devices to Order Entry Server running.
• Installed Networking Equipment and Rack-mounted Server equipment in Data Center.

· Assisted Stores in troubleshooting IBM 4694 and 4800 POS terminals, and the Triversity POSXpress application, including remotely controlling machines to resolve functionality issues. · Performed troubleshooting of IBM eServers and Workstations used as management terminals and kiosks in a high volume retail environment. · Worked with users to resolve.

Managed Technical Operations for a Mobile DJ and Karaoke Company. Completed the conversion from CD+G Media to a full Digital Format show, provided on-site break-fix during events, managed website and web-broadcasting of events.

· Assisted customers in troubleshooting internet connectivity, e-mail, and browsing issues on both Macintosh OS 10.x and Windows 9x, NT, ME, 2000, XP based computers. · Worked with customers to troubleshoot video issues with digital and basic cable, HDTV and DVR service. · Aided customers in resolving billing and service inquiries using the ACSR/ACP CRM.

· Performed troubleshooting of technical issues on both shared and dedicated servers using both Windows 2000/2003 Server and RedHat / Fedora Linux. · Advised customers on industry best practices and methodologies for managing their servers. · Assisted managed hosting customers in resolving issues with their dedicated servers. · Provided customers with.

· Performed local and remote troubleshooting, using Dameware, of technical issues on Windows 2000 / XP based employee workstations.· Supported both Macintosh OS 10.x and Windows 2000/XP systems, and was the company SME on the Macintosh platform. · Imaged and deployed systems via Norton Ghost for new hires and system replacements. · Managed purchasing and.

· Provided advanced technical assistance to EarthLink Dial-Up, Broadband and Web Hosting Customers on both Macintosh 8.x – 10.3.9 and Windows 9x, ME, NT, 2000 and XP based systems. · Supported Web Hosting on FreeBSD and Windows 2000 Server environments, including editing HTML files and “.htaccess” and “.htpassword” files using VI, editing Zone Files.

Political Science

Activities and Societies: None

High School Diploma, General College Prepratory

Activities and Societies: Speech & Debate