• Cultivated strong relationships with key stakeholders, facilitating effective communication and collaboration to meet project objectives and ensure successful platform implementations.• Translated stakeholder vision and requirements to technical requirements, features, epics, and user stories for implementation by engineering team• Maintained and prioritized the team’s product backlog through regular SCRUM ceremonies.• Reduced costs by $25M per year developing a strategic roadmap to build an internal ETL capability to replace the customer data and fraud platform, Celebrus, enabling key features such as enhanced form tracking, idle/active tracking, and event batching for all HSBC markets.• Identified business intelligence weakness and conducted vendor research to evaluate marketing taxonomy unification solutions offered by Accutics, Adverity and Claravine and ultimately conducted the contract negotiation and onboarding process with Claravine, enabling Global Marketing to quickly identify inefficiencies in global marketing spend.• Designed full stack solution to visualize marketing campaign effectiveness, starting with an internal web portal built with REACT, then outlining workflows in Apache Airflow and designing the ingestion pipeline to BigQuery, ultimately facilitating data visualization in Looker.

• Achieved $5M per year cost reduction by navigating complex global and local risk and compliance processes to onboard new global capabilities, including Optimizely, Tealium Server-Side tools, and Google Cloud Platform (GCP), demising legacy Adobe platforms: Adobe Analytics, Adobe Target, and Adobe Audience Manager.• Delivered frequent, low impact changes to Tealium Production environment to over 100 profiles for over 30 markets.• Developed automated RPA bots in Observepoint to trigger and run after a Tealium Production release to verify platform stability, enabling immediate identification of production issues after a release.• Acted as interim SCRUM master, supporting 5 Product Owners, leading regular Agile ceremonies, facilitating continuous improvement and coaching the product team to meet sprint and quarterly objectives.• Managed the end-to-end release process for over a dozen tag platforms, ensuring timely and successful deployments.

• Partnered with internal Marketing teams to develop and optimize email messaging campaigns, while managing expectations in JIRA for message delivery, approvals, and launch timelines.• Designed and implemented custom email templates using XSL, HTML, and CSS for outbound marketing campaigns across North American markets.• Ensured JIRA ticket metadata was precise and up to date to maintain accurate reporting on work-effort and scope of work.• Led the implementation and team training of a new JIRA ticketing system, enhancing the department's readiness for global initiatives and improving VAM messaging output and reporting.

As a Market Development Specialist, I have worked to process and execute HPE Servers, Storage and Services sales. As a team, we have been able to successfully sell over $800 million worth of product annually. We maintain a high level of customer satisfaction and inter-partner communication.• Maintained a continuous line of communication with clientele and fellow teammates to troubleshoot a constant stream of issues.• Managed a high-volume of email inquiries, processing server part requests and generating accurate price quotes using a custom quoting tool, ensuring timely responses to clients.• Leveraged a wide variety of proprietary HPE tools and databases as well as CRM software and Office 365 to assess and fulfill customer needs to process over $200 million dollars in revenue per quarter.

• Quickly identified a lack of organization in the backroom, and gained approval for overtime to improve storage, and inventory of supplies for maximum efficiency of search and daily operation procedures. • Elevated in a supervisory role within a short-time span; recognized by colleagues as a trusted employee.• Supervised department by delegating tasks to associates and ensuring company policies are enforced.

• Tested Soleo’s new discovery service in comparison to Apple’s Siri. Compiled a list of businesses from various regions of the US to compare to Soleo’s database of businesses to test accuracy.• Created and implemented quality testing in support of the discovery service release.• Leveraged complex Excel formulas to verify SQL database accuracy with Chamber of Commerce websites.