Command $2M ramp operations (“below wing” operations) at a major port for international traffic, with overall management responsibility for 100+ employees. Liaise with federal regulatory bodies, including the Federal Aviation Administration (FAA), Transportation Security Administration (TSA), Food & Drug Administration (FDA), Environmental Protection Agency (EPA), U.S. Department of Agriculture (USDA), and customs. Vigilantly track changes in regulatory policies to ensure comprehensive compliance internally. Direct team of 8 supervisors and account managers in day-to-day operations. Adhere to quality assurance standards, create budgets, and oversee payroll and scheduling

Helmed safety-training and certification process for Swissport employees stationed at 3 major international airports: San Francisco International Airport, Oakland International Airport, and San Jose International Airport. Scope of responsibility included passenger service, cargo facilities (warehouse), cargo loading (flights), and ramp operations. Organized and maintained extensive employee safety-training records relating to FAA, TSA, and CBP; ensured OSHA compliance. Investigated, analyzed, and reported on all employee accidents, relentlessly working to improve processes.

Delivered critical marketing-related information to 800+ attorneys and support staff distributed worldwide in 14 offices. Pursued marketing leads for new clients; oversaw new cases, new employees, and evaluation of future-stock purchase. Contributed key scheduling, coordinating documentation of departments, clients, and vendors to mitigate conflicts. Administrated company’s NCM2000 database.