▪Developed in-depth knowledge of company offerings to help identify profitable business opportunities▪ Researched emerging trends and recommending new company offerings to satisfy existing/new customers’ needs▪ Analyzed marketing and sales numbers to present new business and marketing opportunities to company executives and management team to help direct future decision making▪ Provided education to industry professionals on new technologies and solutions to further industry and company growth▪ Trained company personnel to help develop their skills set to further their professional development▪ Managed and supported national accounts and product categories with annual revenues in excess of 3.5M

▪ Researched organizations and individuals to find new market opportunities▪ Connected with potential clients to establish rapport and arrange meetings▪ Planned, implemented and oversaw new marketing initiatives▪ Maintained and expanded a strong understanding of product offerings and services

My responsibilities included, assisting customers while following company standard operating procedures, provided initial contact with clients and check in products for service, performed basic testing to determine product needs and service solutions, facilitated in-store sales, upgrades, installations and service, ensured the smooth and efficient operation of the department, handled and resolved customer issues.

▪ Increased sales and productivity to exceed budget goals▪ Trained new employees and provided product knowledge essential to success in theirposition▪ Suggested new merchandising innovation, which increased sales of services and solutionsand increased profitability▪ Certified Apple Product Professional

▪ Sat on strategic planning committee▪ Analyzed store performance and created new sales approaches to increase revenue▪ Oversaw the day-to-day operations in the Computer Department▪ Certified Apple Expert

▪ Lead specially trained group of sales professionals in several departments and oversawdaily sales and tasks throughout the store▪ Developed new hire training guides▪ Involved in the hiring and performance appraisals of new Customer Assistants▪ Certified Apple Expert

▪ Involved in the day-to-day sales of the department▪ Provided hands-on introductory training courses for customers