Kevin Heath Email & Phone Number

United Kingdom

Liverpool, United Kingdom

Whilst working as a financial services contractor, I have had the opportunity to work with several large financial service clients, such as Lloyds Banking Group, Bank of America, Clydesdale Yorkshire Bank and The Very Group. My roles whilst working with these companies has varied but has consisted primarily of the following skill sets: • General administrative work, using Microsoft’s office suite along with bespoke client systems• Quality Assurance / Quality Checking • End to end complaint reviews • Working through customer complaints with the Financial Ombudsman Service and other external third party companies • MI / Reporting / Data Analysis • Triage, Review and Redress (end to end case completion) • Working in line with regulations such as GDRP and Anti Money Laundering which has involved regular training on these subjectsEach role has required a focused and committed attitude and exceptional attention to detail along with having the ability to confidently reach decisions and deliver a dispassionate approach to assessing colleagues work and deliver face to face feedback in a considerate and constructive manner. Many duties are target based and therefore require exceptional organizational skills, working both independently and as part of a team. Due to the nature of work being adaptable to continual change within the business has also been a key skill. I have gained vast computer literacy within my roles using bespoke company software, along with the Microsoft Office suite.

Chester, United Kingdom

Key roles whilst working with MBNA/BoAML• Senior Customer Advocate Officer • Collections/Arrears Advisor (Inbound and Outbound) • General Customer Service• Insurance Sales At MBNA/BoAML I worked in various departments, which gave me a great insight into the banking industry. My most recent role with MBNA was a Senior Customer Advocate Officer. Here I dealt with Section 7 and 78 requests. By taking on a more senior role with the bank I had the ability to increase my knowledge of other departments within the bank. I was also able to gain a greater understanding of regulatory requirements that had to be met by the Bank. Within my role as a Senior Customer Advocate Office I was able to work alongside management to create and streamline processes, which increased productivity. I was also responsible for assisting new team members to ensure they had an understanding of their new roles.

Excel 2016 Advanced, Excel, Distinction

Touch Typing And Short Hand Certificate, Pass - Certified

Principals Of Business And Administration, Principals Of Business And Administration, Level 2

A Level, Information Technology

A Level, Music

Gcse, English Language (C)

Gcse, English Literature (C)

Gcse, Mathematics (C)

Gcse Information Studies (B), Information Technology

Gcse Music (B), Music

Gcse Technology (B), Foods, Nutrition, And Wellness Studies, General

Gcse Science, Combined

Gcse German (B), German Language And Literature

Gcse, Business Studies (C)