• Led a global team of 35 professionals in providing seamless application support across all business units, resulting in over 50% reduction in monthly production issues.• Decreased server vulnerabilities tenfold by establishing regular server patch cadence with the middleware team, enhancing technical support.• Spearheaded the decommissioning of three major applications, resulting in a 20% cost savings.• Improved customer service by implementing a customer survey system which led to process improvements and increased productivity.

Leads vision, strategy, and execution for all facets of information technology throughout the Anderson manufacturing campus, including hardware, networking, and software applications, with authority over a team of eight direct reports and four contractors. Maintains accountability for a $2M annual budget.• Captured substantial improvements in the efficiency and productivity of project management through the integration of Agile methodologies, segmenting large projects into smaller, more manageable tasks.• Automated process on the manufacturing line and implemented quality controls. • Generated 15 labor hour savings by automating the process of closing work orders. Additionally, produced 10% in labor savings by integrating iPads into production floor operations, enabling supervisors with greater insight into manufacturing metrics in real time.• Eliminated 25% of equipment downtime by implementing daily Gemba walks of the production floor to ensure the integrity of IT equipment.• Contributed to the success of a $250MM project to build a new plant, overseeing IT infrastructure and implementing critical systems in line with Agile and Waterfall methodologies. Managed up to five developers engaged in the redesign and implementation of enhanced scheduling and line replenishment systems.• Secured a 30% reduction in IT labor while freeing team members to work on projects by outsourcing daily tasks and information security to Accenture.• Designed, developed, and implemented a system for the online printing of labels, improving accuracy while reducing waste by 50%.• Directed a team that completed 4,796 service requests in 2021, improving resolution time from 82% to 96% of SLA goal.• ERP Application JDE ERP (Manufacturing, WMS, Order to Cash, Inventory Managment), MES•ISeries, AS400 Environment