Kevin Heise Email & Phone Number

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

CTO, and leadership team member, for a small to medium fulfillment/marketing/print company. Leading development, data, and infrastructure teams as well as project management for customer facing and internal projects. Strong accounting and finance background to go with technical skills and experience. • Key member of EOS Traction company leadership team team – An Agile business model • End-to-end Project Manager for – Customer facing website development, multi-year move to Hybrid Infrastructure, and move to O365 cloud-based business tools • Moved toward IT as a Service Model - Hybrid Infrastructure, and cloud based solutions, new roles to support the business • Established an IT help-desk using JIRA, serving internal and external customers • Created and reported top 5 Technology Team KPI’s weekly/monthly • Consolidated Tech teams - Full Stack .Net Development team, IT, Data Management/BI, Digital Marketing & automation • Created proposals and statements of work for customer facing development projects • Responsible for all aspects of Technology team budget of $1.1 MM • Decreased IT monthly OpEx 30% through vendor management and consolidation • Established and Maintained SOC2 environment and added HIPAA compliance (yearly third-party audit) • Created and maintained over 40 technology policies for SOC2 and HIPAA compliance • Maintained hands-on skills; light coding, server/application upgrades, BI/reporting

Primary contact between IT functions and Community Services Division, a broad business unit with diverse technology needs. Reporting to the CIO and Division Director. Comprehensive technical and business knowledge required in this 'soft', but highly influential, leadership role. This role supports a strong belief in the IT as a Service Model. • Influenced business partners and collaborators to re-frame how their business and system needs are viewed. • Leveraged new and existing relationships to identify and select the best partners and collaborators to meet business objectives. • Prepared all significant IT related projects for presentation to County Governance. • Maintained expertise in emerging technology and software capabilities through regular event and training attendance, and self study using PluralSight. • Consulted with all work levels and all business units to discovery opportunities for reuse and technology sharing. • Challenged IT team to develop creative alternative solutions to meet business need, cost, and time expectations. • Highlight Project – Project manager tasked to identify, evaluate, and recommend a new Law enforcement system for Scott county. A multi-jurisdiction, cross-functional, multi-million-dollar project.

Responsible for the management and coordination of assigned development resources and successful implementation, development, and support of all County applications. Also provided project management and assigned team members - in concert with other departments - to define and meet the overall work requirements in terms of scope, quality, budget, and schedule, following County standards. Serve as the primary liaison to the business users for County applications.Highlights:• My team was responsible for administrating over 45 County applications• SharePoint (MOSS 2007 & SP 2010) administration and application development – Middleware – SOA. XML, XSLT, .NET, C#, HTML, and light touches on many more.• Perform hands-on setup, admin, and development on MOSS 2007 and SP 2010 platforms.• Accountable for creating standards and insuring the development team is documenting, communicating, and managing, the timely success of projects.• Consult with business users to analyze current operations or production issues and identify areas where application software development is needed. • Periodically meet with business users to assess customer satisfaction.• Provide tools, professional development opportunities, and working environment needed for staff to be effective, productive and grow at Scott County. • Develop employee performance objectives, Provide feedback and coaching to enable staff to meet objectives.• Provide less experienced staff with access to senior level technical staff for technical assistance.• Supported the CIO and helped lead the implementation of the ITIL Framework. At one point was the Change Manager and another point the Release Manager.• Established a virtual PMO within SharePoint - pre-loaded ready to use tools so business users were empowered to initiate their own projects.• Formalized the SDLC with the development team for use in the county ITIL process.• Responsible for $1.45MM applications budget. Further input into $6.5MM IT budget.

Develop, Define, and Establish best practices for processing Multi-Lingual data. Provide support and mentor Project Management/Project Coordinator staff. The following were areas of influence:Highlights:* Pre and Post Sales Technical Solutions Support. Direct contact with sales personnel and their clients. Highly visible and sensitive role. Initiate and Plan projects - Define application and data requirements - Serve as technical liaison between sales and operations.* Establish a Client Services/Help Desk system utilizing MS CRM on top of MS SharePoint, Based on ITIL.* Tier 2 backup support and Tier 3 support/problem resolution. Provide backup support for incident resolution. Define problems and work-a-rounds. Develop application enhancements to resolve defined problems. Very Client/User driven. Obtained industry specific certification in TRADOS to enhance support offering.* Visual Studio Team Suite using C# - hands on coding - Main purpose is to process, deconstruct and reconstruct, XML files (DITA, DocBook, XLIFF, TMX, and client specific schema's)

My customers benefited from my hands-on start to finish philosophy and passion for problem solving.Highlights:* Use Project Management (PMBOK) processes and MS Project 2003 to complete IT infrastructure and application development projects. Web development experience.* Applications developed using Visual Studio 2005, ASP, SQL, JAVA, HTML, VBScript, and .Net tools. Used these tools to Review, Create, and Modify code when required.* Business Intelligence – Created many on demand and ad hoc reports using Business Objects/Crystal reports versions 8 and XI. Attended Local user group meetings.* On-Call Technical Support Tier 2/3 troubleshooter and problem solver for software, hardware, and networking incidents and problems. WinTel and Unix environments Project History:IT Project manager – Mostly web based ERP modules; Estimating system, Manufacturing Costing module, Shipping Module, System Reporting, Great Plains IntegrationIT Project Manager – Postmaster postage accounting - Software planning, installation, and implementation. Process Analysis & RedesignIT Project Manager - Automated invoicing app for Fulfillment programs - Define Functional requirements, Relational Database (SQL) design, Oversee development, Testing, TrainingInvoicing Project Manager- Process, Data, and Workflow analysis, design, and redesign • Improved Invoicing cycle time from up to 90 days to less than 5 days. Cut Accounts Receivable 40% over a 3 month period. • Eliminated the wait for shipping costs by Integrating data from UPS, Fedex, Priority Courier, and several Freight companies into the ERP Invoicing Module.Technical Analyst for definition and implementation of new, mission critical, Sun Solaris server.Business Analyst for Xinet and Web Native Venture planning, install, and implementation. This is a Digital Asset Management System for internal and external customers.

Solely responsible for the planning, staffing, budgeting, and operational efforts of all IT and communications functions in a customer service oriented business. Managed telecommunications, wide and local area networking (WAN/LAN), computer processing, application and web development, network design, infrastructure maintenance and installation, PC support and computer repair, technical support, and MIS Administration. Hands on management and administration of servers (Solaris, Windows, and Novell) and workstations in LAN/WAN system with multiple network operating systems (Windows, MAC, Linux) in multiple locations.Highlights:* Member of the companies Executive Strategic Planning Committee* Responsible for aligning the IT goals with the company’s Strategic Plan* Designed, Created, and Maintained an incident/problem management database and application* Reduced IT related support calls by over 50% by planning and implementing upgrades and design improvements to the network and servers. * Performed significant server upgrades and migrations, including Novell to Windows, while remaining transparent to client base.* Planned and implemented workstation operating system upgrades and MS Office upgrades.* Designed and implemented disaster recovery project based on Veritas software and AIT hardware, eliminating single point of failure issues and automating the process.* Documented the network infrastructure, IT hardware, and software licenses. (CMDB concept)* Directed the design, programming and maintenance of customers’ company store websites hosted and supported by the internal IT staff.* Set up and administrate, e-mail, Internet services, and network access for all users

Responsible to plan, setup, and hire key personnel for a new division where quality, customer service, performance and turnaround times are keys to success. This division achieved the highest profit margin within the company at 28% for all 5 years. Managed and administered division servers and workstations in LAN/WAN system with multiple network operating systems, protocols, and platforms. Technical solution provider for all internal staff and customers.*Data Intense position. Received literally millions of records daily in different formats, with different marketing/direct mail goals. Formatted and manipulated the data to meet goals.* Extremely fast paced environment with heavy emphasis on internal and external customer contact and service.* Managed professionals, programmers, and machine operators.

Bachelor Of Science (Bs), Dbl Major: Com Sci, Accting

Electrical And Electronics Engineering