Kevin Hoepermans Email & Phone Number

Roseville, California, United States

Interview, hire, and train department staff.Oversee the daily workflow of the department.Provide promotion and disciplinary recommendations, as well as performance evaluation and feedback for direct reports.Draft, implement, and execute policies and procedures to facilitate a quality customer service experience.Establish performance metrics for customer service representatives.Establish service levels and requirements for the department.Utilizes implemented methods to… Show more Interview, hire, and train department staff.Oversee the daily workflow of the department.Provide promotion and disciplinary recommendations, as well as performance evaluation and feedback for direct reports.Draft, implement, and execute policies and procedures to facilitate a quality customer service experience.Establish performance metrics for customer service representatives.Establish service levels and requirements for the department.Utilizes implemented methods to record, assess, and analyze customer feedback.Develop and implement training and quality assurance programs for new hires and experienced employees. Show less

Sacramento, California Area

 Conduct quality control reviews of homes at various stages of construction for assigned projects Provide reports to construction team regarding findings of inspections Conduct homeowner orientations Complete or coordinate repairs identified at orientations prior to possession of homes Contact trades to schedule the repairs from orientations Review trade work to confirm repairs are completed to the Anthem United Standard Update the CRM in BuildTopia once repairs… Show more  Conduct quality control reviews of homes at various stages of construction for assigned projects Provide reports to construction team regarding findings of inspections Conduct homeowner orientations Complete or coordinate repairs identified at orientations prior to possession of homes Contact trades to schedule the repairs from orientations Review trade work to confirm repairs are completed to the Anthem United Standard Update the CRM in BuildTopia once repairs are complete Review homes to ensure they are ready for possession Confirm which repairs are warrantable and non-warrantable Address warrantable service requests Book additional follow-up appointments as needed with homeowners Generate work orders to schedule repairs, and ensure they completed within the allotted time frame Follow up with the owners Follow up with trades to confirm repairs are completed to the Anthem United Standard Show less

Sacramento, California Area

Responsibilities: Develop reporting, booking and billing system for new home inspection division of the company. Develop standard operating procedures and written manual for the home division which was adopted by entire company. Recruit, hire and train new inspectors. Train office staff on standards and procedures of booking home inspections and value added services. Market new inspection division by soliciting and retaining client base of realtors. Perform inspections for residential and… Show more Responsibilities: Develop reporting, booking and billing system for new home inspection division of the company. Develop standard operating procedures and written manual for the home division which was adopted by entire company. Recruit, hire and train new inspectors. Train office staff on standards and procedures of booking home inspections and value added services. Market new inspection division by soliciting and retaining client base of realtors. Perform inspections for residential and commercial real estate. Manage a team of four home inspectors. Lead staff with continued education and training. Continually update and enhance the inspection process through editing the reporting systems and procedures. Handle all complaint calls from realtors or clients to ensure 100% customer satisfaction. Beat monthly sales goals with an average 27% monthly net profit. Continued 30% year over year department growth since department conception. Show less

Exceed industry standards in home and commercial property inspections by providing more comprehensive inspections of mechanical and structural systems.Maintain industry leader status with value added services such as roof certification, mold inspection and sampling, and inferred scanning technologyNetwork and build relationships with industry leaders to maintain a high profile client list

Network with various independent business lead groups, associations, and Chambers of Commerce to build l business relationships.Developed, implemented and managed marketing strategies to increase name recognition, and built sales by 40% growth per year.Followed up with clients to maintain relationships and solicit referral based business by testimonials from existing clients. Coordinated independent contractors to complete small to medium projects ahead of schedule and under… Show more Network with various independent business lead groups, associations, and Chambers of Commerce to build l business relationships.Developed, implemented and managed marketing strategies to increase name recognition, and built sales by 40% growth per year.Followed up with clients to maintain relationships and solicit referral based business by testimonials from existing clients. Coordinated independent contractors to complete small to medium projects ahead of schedule and under budget.Prepared and presented fair estimates to clients Promptly managed customer service issues pertaining to maintenance and product warranty Show less

Managed all customer calls pertaining to maintenance and warranty issues.Coordinated trade partners and construction department to ensure proper and timely resolve to warranty issuesAccountable for homeowners’ overall satisfaction with the home, neighborhood and Pulte Homes, Inc., leading to a sustained 96% overall customer satisfaction.Platinum Service Award winner for 2005 and 2006Propelled divisional standing from 17th to second in the nation in 2006 through exceeding… Show more Managed all customer calls pertaining to maintenance and warranty issues.Coordinated trade partners and construction department to ensure proper and timely resolve to warranty issuesAccountable for homeowners’ overall satisfaction with the home, neighborhood and Pulte Homes, Inc., leading to a sustained 96% overall customer satisfaction.Platinum Service Award winner for 2005 and 2006Propelled divisional standing from 17th to second in the nation in 2006 through exceeding customer’s expectations and survey return rateKey member of the team that took the Sacramento division to third place in JD Power and Associates annual customer satisfaction surveyNegotiated and planed events including venue, entertainment, prizes, food, and beverages for 175 employees and their spouses within a $25,000 budgetIntegral team member of committee responsible for all meeting and event planning Show less

Associate'S Degree, Culinary Arts/Hospitality Management

Culinary arts with a minor in restaurant management.

General Education, General Education

General education