Part of X-Star Development Program Batch 2 (2024) in Finance Business Control Team

- Operating the Sabre GDS (Global Distribution System) to calculate ticket expenses and efficiently process refunding ticket- Dealing with the Airline's Rules and Policies to process the ticket case by case.- Analyzing data on the internal system to confirm the final results match the client's requirements.- Achieved more than 99% accuracy in refund role by implementing robust quality control measures and conducting regular audits of refunding processes.- Maintain a track record of consistently achieving daily targets with precision, ensuring agent satisfaction.- Provide prompt and accurate responses to client inquiries, ensuring they receive the information they need.- Ensure that all work is processed according to the team’s minimum standard.- Report any issues or system limitations to the direct supervisor.

I participated in several mentoring classes, including:- Digital Connectivity Class by Telkom Access & Mitratel- Digital Platform Class by Telkom Sigma- Digital Ecosystem Class by Telkomsel- Digital Services Class by Metranet - International Digital Business Class by Telin - Digital Business Class by Telkom Indonesia- Learn how to build a personal branding - Learn the basics, techniques, and tips for good communication, conveying ideas, and making good presentations

- Assisted Public Relation Division in UMKM GAYENG 2022 and Kartini Mengajar held by Bank Indonesia- Collected address data for the UMKM GAYENG 2022 and Kartini Mengajar event participants- Communicated with the participants for the UMKM GAYENG 2022 and Kartini Mengajar Events.- Collected MSME data for the KKI event held by Bank IndonesiaFurthermore, I learned about Banking, including: - Learn how Bank Indonesia (BI) works in determining the transmission of monetary policy to control inflation- Learn how Bank Indonesia policy to control the rupiah- Learn the role of Bank Indonesia as the central bank

- Assisted PT. JOKOPI Indonesia to research and analyze market characteristics in Semarang- Collected the respondents and Surveyed the respondents- Provided and Updated Daily and Weekly Survey Results- Organized & Assisted PT JOKOPI Indonesia for held the FGD