Kevin Hsu Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

• Generate weekly and monthly customer invoices.• Analyze customer payment behavior to improve relationships and improve processing.• Generate business and spend reports for sales to breakdown revenue and price variance over requested time periods.• Overview inventory balances and internal and outbound pallet transfers.• Assist with company and customer audits.• Process credit card payments and follow-up with past due balances.

Orlando, Florida, United States

• Generated daily issue confirmation reports for directive board to track issue volume for the sales department.• Analyzed delivery behaviors to quickly spot irregularities that could result in quantity discrepancies, diverted loads and incorrect billing.• Updated and managed customer and depot databases through our in-house management tool.• Tracked deliveries originating from different depots into our customer network for correct invoicing of pallet orders.• Assisted with month-end closing and payment of depots.

• Successfully designed, planned, and led the implementation of multiple site solutions (aided by ASSET for propagation modeling and Google Earth), for which we measured success by gathering post-installment performance metrics• Re-design of existing sites for peak optimization of equipment deployment leading to reduction of operation costs• Identification of limited coverage zones including events and resolution via telecom infrastructure expansion reducing churn rate in rural areas• Analyze the current access network’s state of deficient zones and develop solution-specific cases, including lease negotiations, budget planning and ROI• Strategic placement of new cell towers, terrain and rooftop evaluations of candidates willing to lease space for housing cell towers• Led the request of environmental and city hall permits for tower construction • Document equipment installation guides and guidelines for our on-site personnel using our company’s infrastructure project management tool• Developed dashboards, coverage and population maps for the directive board and sales department to notify of upcoming market opportunities• Mobile network site database update and management through SQL to maintain UpToDate information for engineering departments

República Dominicana

• In-depth network performance KPIs and alarm analysis for optimization and troubleshooting.• Generated analytical reports for the directive board about the network’s health, traffic and potential customer-areas for improvement in current sales strategies.• Managed outsourcing personnel for on-site tasks optimization and construction.• Designed and implemented outdoor/indoor coverage solutions.

• Provided aid to customers with software problems or concerns that they had with their SONY XPERIA products by phone and follow-up emails• Logging and creation of a profile in the database for these customers were also done to keep track of issues and frequency of calls