Kevin Hsu Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

• Generate weekly and monthly customer invoices.
• Analyze customer payment behavior to improve relationships and improve processing.
• Generate business and spend reports for sales to breakdown revenue and price variance over requested time periods.
• Overview inventory balances and internal and outbound pallet transfers.
• Assist with company and customer audits.
• Process credit card payments and follow-up with past due balances.

Orlando, Florida, United States

• Generated daily issue confirmation reports for directive board to track issue volume for the sales department.
• Analyzed delivery behaviors to quickly spot irregularities that could result in quantity discrepancies, diverted loads and incorrect billing.
• Updated and managed customer and depot databases through our in-house management tool.
• Tracked deliveries originating from different depots into our customer network for correct invoicing of pallet orders.
• Assisted with month-end closing and payment of depots.

• Successfully designed, planned, and led the implementation of multiple site solutions (aided by ASSET for propagation modeling and Google Earth), for which we measured success by gathering post-installment performance.
• Re-design of existing sites for peak optimization of equipment deployment leading to reduction of operation costs
• Identification of limited coverage zones including events and resolution via telecom infrastructure expansion reducing churn rate in rural areas
• Analyze the current access network’s state of deficient zones and develop solution-specific cases, including lease negotiations, budget planning and ROI
• Strategic placement of new cell towers, terrain and rooftop evaluations of candidates willing to lease space for housing cell towers
• Led the request of environmental and city hall permits for tower construction

República Dominicana

• In-depth network performance KPIs and alarm analysis for optimization and troubleshooting.
• Generated analytical reports for the directive board about the network’s health, traffic and potential customer-areas for improvement in current sales strategies.
• Managed outsourcing personnel for on-site tasks optimization and construction.
• Designed and implemented outdoor/indoor coverage solutions.

• Provided aid to customers with software problems or concerns that they had with their SONY XPERIA products by phone and follow-up emails
• Logging and creation of a profile in the database for these customers were also done to keep track of issues and frequency of calls