Kevin Teh Email and Phone Number
Kevin Teh work email
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Kevin Teh personal email
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Kevin is a service desk supervisor managing multiple enterprise accounts in DXC Technology. He joined HP in 2008 and gradually worked his way up in the service desk arena. Having worked through multiple organizational change within the company namely the HP EDS merger, HP and Hewlett Packard Enterprise split, and recently Hewlett Packard Enterprise spin-merger with CSC co. He manages a leveraged language support team (Mandarin, Japanese, Korean) that supports the north east asia market.He was nominated in Contact Center Association Malaysia Award 2012 as best contact center professional and Contact Center Association Malaysia Award 2016 as best contact center team leader. His motto in life: never too small to make a big difference.
Accenture
View- Website:
- accenture.com
- Employees:
- 407706
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It Operation ManagerAccenture Jul 2019 - Present
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It Operations Associate ManagerAccenture Oct 2017 - Jul 2019Kuala Lumpur, Malaysia
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Service Desk Delivery SupervisorDxc Technology Apr 2017 - Oct 2017Cyberjaya, Malaysia• Leading a team of 36 Mandarin/Japanese Speaking Level 1 Service Desk Analyst• Performance Management / People Engagement• Engagement with Client & Account Management Team • Chart and Ensure Continuous Service Improvement in the Team• Advisor for Cyberjaya Site People Engagement Team• Cyberjaya Site Communication Lead (since April 2015) -
Service Desk Delivery SupervisorHewlett Packard Enterprise Dec 2013 - Mar 2017• Leading a team of 36 Mandarin/Japanese/Korean Speaking Level 1 Service Desk Agents• Performance Management / People Engagement• Engagement with Client & Account Management Team • Chart and Ensure Continuous Service Improvement in the Team• Advisor for Cyberjaya Site People Engagement Team• Cyberjaya Site Communication Lead (since April 2015) -
It Service Desk Team LeadHewlett-Packard Oct 2009 - Dec 2013• Managing primarily on Australia New Zealand Operation, Partner Operation, 24x7 Operation• Resource planning and scheduling with Work Force Management• Actively communicating with Account Delivery Manager and Customers• Ensure the monthly contractual SLA is met• Ensure customer satisfaction level target is met• IT Incident Management
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It Service Desk AnalystHewlett-Packard Oct 2008 - Oct 2009• First point of contact for customer IT user, provide global technical support through phone, email and remote assistant software• Client Side Troubleshooting on Microsoft Exchange, Network connections• SAP User Administration• Active Directory User Administration
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Training CoordinatorEducation Train Asia Pacific Sdn Bhd Mar 2008 - Oct 2008• Conduct DISC Personality Test• Communicate and coordinate with client on training setups• Scheduling and resource planning for multiple trainers• Preparation of multimedia presentation and training materials
Kevin Teh Skills
Kevin Teh Education Details
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Software Engineering
Frequently Asked Questions about Kevin Teh
What company does Kevin Teh work for?
Kevin Teh works for Accenture
What is Kevin Teh's role at the current company?
Kevin Teh's current role is INFP-A | IT Operation Manager.
What is Kevin Teh's email address?
Kevin Teh's email address is kevin.teh@hp.com
What schools did Kevin Teh attend?
Kevin Teh attended Coventry University.
What are some of Kevin Teh's interests?
Kevin Teh has interest in Aviation, Politics, Travelling, Environment, Photography, Disaster And Humanitarian Relief, Human Rights.
What skills is Kevin Teh known for?
Kevin Teh has skills like Sun Certified Java Programmer, Itil, Service Desk, Incident Management, It Service Management, Service Delivery, Deployment, Sda, System Deployment, Unix, It Operations, Windows 7.
Who are Kevin Teh's colleagues?
Kevin Teh's colleagues are Rhea Varkey, Robert Jay Flores, Ramakant Ingole, Janardan C., Sangeetha Ravi, Karan Prasad, Ani Ghorai.
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