Kevin G. Lawrence ⭐️ Email & Phone Number

Calabasas, Ca, Us

Los Angeles, Ca, Us

Atlanta, Georgia, United States

24/7/365 Call Processing Center for All 10 Emory Healthcare Hospitals.Achieved mastery on ER emergency line, handling codes for 10 hospital locations with unmatched precision and efficiency.Selected by leadership to train and mentor both veteran and new agents, setting a high standard in operations.Process requests for Emergency Codes (Medical, Security, and Facility) through overhead paging of all 10 Emory Hospital locations across the Atlanta region.Proven expertise in on-call provider paging, ensuring accurate and timely responses to patient needs, preventing misdirected calls and the continuity of careUpdate and complete Hospital Staff and Clinician pager forwarding requests and coverage sign out.Answer multiline telephone ACD system, while navigating between dual monitors and multiple applications throughout shift.Deescalate irate, anxious, or grieving customers.

• Client Consultation & Liaison: Proactively communicate with clients to expedite the mortgage process, ensuring timely actions and maintaining a steady progression towards closing.• Lender Relations: Liaise with over 100+ lenders to secure optimal financing solutions for both commercial and residential clients, aligning with financial objectives and market conditions.• Realtor Collaboration: Assist realtors by efficiently getting their clients pre-approved and on the fast track to ‘clear to close’ status.• Follow-up & Engagement: Persistent follow-up with clients to prevent any lag in the mortgage cycle, encouraging prompt submission of necessary documents and actions. • Loan Strategy Development: Devise tailored loan solutions that align with client needs, leveraging extensive knowledge of products, and market savvy.• Documentation & Compliance: Ensure all loan documentation is accurate and compliant with industry standards and regulations, facilitating a smooth approval process.

Set-up and implemented manufacturer catalog items in accordance with master data standardsGenerate and maintain reports used for analysis and management of daily workloadProcess and created linkages between distributor data and manufacturer catalog information to achieve the highest percentage of mapped data before month-end date.Demonstrated high efficiency in catalog data refinement, enhancing accuracy and data quality for streamlined operations.Maintenance of category/subcategory structureDemonstrate comprehensive understanding of invoice/transactional reporting process.

Mastered end-to-end order logistics for Peloton products, ensuring a seamless delivery experience for customers by coordinating delivery schedules, processing address changes, and handling last-minute order adjustments.Provided expert support in delivery tracking and troubleshooting, quickly resolving logistical challenges to minimize disruptions and maintain high customer satisfaction.Collaborated with cross-functional teams to ensure accurate and timely updates on order status, inventory availability, and delivery timelines.Achieved a high level of efficiency in managing multi-channel communication (phone, email), supporting over 100+ delivery inquiries daily with a focus on accuracy and customer satisfaction.Built trust and rapport with customers through clear, empathetic communication, addressing inquiries with a high level of patience and efficiency.

Atlanta, Georgia, United States

Processed and organized high-volume tax documents (up to 1,000 daily) for both individual and corporate clients, ensuring accurate categorization and preparation for digital imaging.Adhered to government-mandated procedures for document handling, completing detailed internal documentation and maintaining strict data security protocols.Operated high-speed scanning equipment to convert paper records to digital formats, troubleshooting and re-scanning rejected items to meet quality standards.Conducted thorough quality checks on scanned files, verifying document clarity and data accuracy to support efficient tax processing workflows.Collaborated in data management projects by restructuring document batches for optimal processing, contributing to a 20% increase in daily throughput.

Buckhead, Georgia, United States

• Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions.• Maintain store staff by recruiting, selecting, orienting and training employees.• Analyze sales figures and forecast future sales.• Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers.• Ensure standards for quality customer service and safety are met.

Remote

• Created systematic literature for students to study, learn, and consume in order to develop a certain level of independence within the foreign exchange markets.• Generated interactive quizzes and homework to help students apply their knowledge effectively.• Provide and showcase desirable teaching styles in making the course fun and exciting while reaching weekly student learning goals as semester progresses.• Personally developed a subscription based robo-advisor to assist students with their financial trades.• Reported weekly student results to creators/deans of Noble Institution Online.