Director Of Cx Global Special Operations
Current
Apr 2023 - Present
AeroLeads people directory · profile
Kevin Ivers Email & Phone Number
CX Global Operations Leader
at
Warner Bros. Discovery
1 work email found
@warnermedia.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
CX Global Operations Leader
Location
Atlanta, Georgia, United States
Who is Kevin Ivers? Overview
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Quick answer
Kevin Ivers is listed as CX Global Operations Leader at Warner Bros. Discovery, based in Atlanta, Georgia, United States. AeroLeads shows a work email signal at warnermedia.com and a matched LinkedIn profile for Kevin Ivers.
Kevin Ivers previously worked as Director of CX Global Special Operations at Warner Bros. Discovery and Manager, Advanced Support at Warner Bros. Discovery. Kevin Ivers holds Business Administration And Management, General from Central Connecticut State University.
Company email context
Email format at Warner Bros. Discovery
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{first}.{last}@warnermedia.com
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AeroLeads found 1 current-domain work email signal for Kevin Ivers. Compare company email patterns before reaching out.
Profile bio
About Kevin Ivers
I am a seasoned people manager with 8+ years of marketing strategy development and customer service experience in leading organizations in multiple industries. Recognized for demonstrating a natural aptitude for developing effective customer support strategies and support structures, as well as for directing multiple teams of employees to promote efficient interactions with consumers, I have a verifiable history of contributing directly to productivity growth and increases in consumer loyalty throughout my career. As such, I have consistently exceeded performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include leading people/teams, customer service, conflict management, complex problem solving, continuous improvement, adaptability, and clear communication skills. Delivering superior administration on the latter areas of expertise requires utilization of effective negotiation skills, as well as customer base awareness, and employee management to support efficiency and maximum returns. Recently, I was the Director of Customer Support with MealPal. Under my leadership, I headed the delivery of exceptional customer service and promotion of restaurant partners via phone and email. I also created new team structures within the Customer Support workforce to compensate and support the influx of new employees. In addition, I liaise with senior leadership, restaurant owners, and constumers to ensure the company’s customer support structure was effectively supporting the business with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, strategic and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am pursuing new opportunities and can be reached through this profile, or by phone at: 203-572-3313.
Listed skills include Customer Satisfaction, Sales, Customer Service, Retail, and 20 others.
Current workplace
Kevin Ivers's current company
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10 roles
Kevin Ivers work experience
A career timeline built from the work history available for this profile.
Manager, Advanced Support
Current
Apr 2022 - Present
Cx Community & Advanced Support Manager
Jun 2021 - Apr 2022
Director Of Customer Support
- Headed the Global Customer Support & Operations team in the United States, United Kingdom and Australia, exponentially increasing productivity within the company in multiple locations.
- Spearheaded the delivery of exceptional customer service and promotion of restaurant partners via phone and email; worked with a QA team to ensure a high level of empathy and problem solving was used by team members.
- Charted successful course of development for new team structures within the Customer Support workforce to compensate and support the influx of new employees.
- Invented 5 new roles within the organization to organize employees and enhance customer service efficiency; roles roles ranged from Senior Customer Support, such as leads and managers to a new operational team that.
- Formulated a comprehensive strategy in reaction to the COVID-19 epidemic to maintain customer satisfaction and provide support restaurant partners; the strategy involved restaurant donations through existing plans and.
Dec 2019 - Oct 2020
Customer Experience Manager
- Orchestrated the hiring and training for all incoming employees as the customer support office transitioned into its new location in Charlotte.
- Piloted creation of a comprehensive training plan to prepare new team members to provide sufficient assistance to customers once training was completed.
- Liaised with marketing leadership to ensure our advertising efforts would result in greater customer satisfaction.
- Introduced Net Promoter Score at the company to provide accurate insight into customer loyalty to the company’s brand; utilized NPS throughout the customer’s journey to create a map of touchpoints and relevant NPS.
- Produced timely feedback and mentoring to the Customer Support team to guarantee the efficient delivery of outstanding experiences to customers.
Feb 2018 - Nov 2019
Manager
- Organized Sales and Operations teams at a high-volume Apple store with over 100 employees all delivering outstanding experiences to customers using the APPLE Steps of Service.
- Employed Lominger competencies to provide clear and consistent feedback to team members helping them achieve their personal and professional goals.
Nov 2012 - Feb 2018
Manager
- Transferred to China for 7 months to author an on boarding handbook for Apple stores opening in cities originally devoid of Apple stores. The handbook included operational guidelines as well as cultural ideas and.
Dec 2015 - Apr 2016
Genius
Jul 2011 - Nov 2012
Sales Manager
Nov 2007 - Dec 2010
Service & Repair Representative
Jun 2001 - Nov 2007
1 education record
Kevin Ivers education
FAQ
Frequently asked questions about Kevin Ivers
Quick answers generated from the profile data available on this page.
What company does Kevin Ivers work for?
Kevin Ivers works for Warner Bros. Discovery.
What is Kevin Ivers's role at Warner Bros. Discovery?
Kevin Ivers is listed as CX Global Operations Leader at Warner Bros. Discovery.
What is Kevin Ivers's email address?
AeroLeads has found 1 work email signal at @warnermedia.com for Kevin Ivers at Warner Bros. Discovery.
Where is Kevin Ivers based?
Kevin Ivers is based in Atlanta, Georgia, United States while working with Warner Bros. Discovery.
What companies has Kevin Ivers worked for?
Kevin Ivers has worked for Warner Bros. Discovery, Mealpal, Apple, Apple Inc., and At&T.
How can I contact Kevin Ivers?
You can use AeroLeads to view verified contact signals for Kevin Ivers at Warner Bros. Discovery, including work email, phone, and LinkedIn data when available.
What schools did Kevin Ivers attend?
Kevin Ivers holds Business Administration And Management, General from Central Connecticut State University.
What skills is Kevin Ivers known for?
Kevin Ivers is listed with skills including Customer Satisfaction, Sales, Customer Service, Retail, Team Leadership, Customer Experience, Account Management, and Management.
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