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A strategic and performance-focused executive with innovative, energetic leadership in Technology in both mainstream corporate environments, as well as start-ups. Solution-oriented, creative, and persistent problem solver who thrives on challenges. Consistent record of optimizing the utilization of human, financial and equipment resources in a large, complex multinational technology-driven enterprise. A motivational leader with a passion for people development, a track record of recruiting and retaining top talent, and a demonstrated ability to effectively lead and work in a highly matrixed, global environment. Known for clearly defining mission and goals, aligning people and resources, and consistently delivering results that exceed expectations while continually pushing to improve services. A top-level executive who is ITIL and HDI Certified with Fortune 100 experience and a background directing staff of any size and budgets. Specialties: Contract negotiationITSM - Service ManagementInternet LawNetwork ArchitectureBudgetIT Solution ProvidingSystem SecurityHelpdesk Best PracticesProject ManagementITIL v3 - CertifiedHelp Desk Institute - Support Center Director Certified.
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Chief Operating OfficerMopeka Products Apr 2022 - PresentNew Braunfels, Tx, Us -
President & CeoSonariot Mar 2021 - Apr 2022
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Vice President/ Chief Product Officer Iot - It Operations/Customer Experience & SupportVertrax Oct 2018 - Mar 2021New Haven, Connecticut, UsSought after to execute a company-wide IT transformation at a start-up in preparation for the company’s explosive growth. Mainly focused on IT scalability along with improving the customer experience, providing the proper people, process, and technology to the company to achieve company set goals and to improve synergies amongst the teams. Providing an ITIL framework throughout the company to create standards, communication pathways, and knowledge to improve the quality of company decisions and strategic vision. -
Us It DirectorCa Technologies Aug 2017 - Oct 2018San Jose, California, UsHired to design and drive a 2-year transformation across IT that would result in best in class UX and customer service while balancing synergies between groups and budgets for improving services and providing advisory capabilities to business units. Focused on delivering world-class services that are provided at the right value point to the business by building a structural framework that allowed agility and scalability while still trying to be proactive and predicting future business needs. Facilitated a complete overhaul of all processes and procedures to evaluate people, process, and technology with the drive to deliver efficiencies, cost savings, and proper alignments of resources. -
Us It Director, Customer Support Relationship LeaderPwc Jan 2014 - Apr 2017GbOnboarded into a newly created role to help facilitate the outsourcing of IT Support Operations and to improve the internal customer experience. Responsible for building relationships with IT customers to understand what they value and what obstacles stand in their way of achieving the business goals and then translating the feedback into an actionable 3-year IT strategy from a people, process and technology perspective. IT Evangelist accountable for creating a positively charged atmosphere both within and outside IT while leveraging come cutting edge technology. -
It Management, It Service Desk Services - InfrastructureBridgewater Associates Jul 2012 - Dec 2013Westport, Connecticut, UsOverall responsibility for the IT strategy and operations of a newly formed Infrastructure Service Desk. Asked to transfer over to IT from Research to help with the reorganization of IT with a specific focus around the implementation of an ITIL framework from the ground up, with the overall goal of creating a Services Organization. Tasked with coming up with a best in class design for a Service Desk while providing a 3-year strategic road-map to becoming a world-class operation that was based on achieving goals at the most efficient level possible while providing a structure of process standardization and risk mitigation. -
Manager In Data ResearchBridgewater Associates Oct 2010 - Jul 2012Westport, Connecticut, UsHired to design and create a non-IT, cutting edge proof of concept Data Concept Support Desk to provided data concepts to Investment Analysis to make accurate, well-informed investment decisions both to serve Bridgewater and its clients. Using ITIL/ITSM frameworks as the basis for the design while keeping customer service and customer goals in the forefront of the department’s mission.
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Avp, It InfrastructureEndurance Services Oct 2006 - Oct 2010Pembroke, BmHired to build and manage a unified Global Infrastructure organization across the US, Bermuda, Europe, Asia, and the UK, built on ITIL principles and industry security best practices, while providing industry-leading performance and support for 2485+ users worldwide who generate more than 3000+ service requests per month. Institute Key Metric for management planning and trending improvements and board reporting. Function as Global Change Control Officer and Global Problem Manager. Developed and control an annual multimillion-dollar budget. Areas of responsibility consisted of Server, Network, Voice, Ops, L1/L2 Support, Security, Procurement, Audit, DR planning, and Data Center design and operations. -
It Manager, Corporate Infrastructure & Systems SupportPriceline.Com Nov 2001 - Oct 2006Norwalk, Ct, UsPromoted to Manager of Corporate Systems & Support in 2002, gained added responsibility for the Helpdesk function, which serves 400+ users worldwide who generate 900+ service requests monthly. Develop and control an annual multimillion-dollar budget. Negotiate contracts and manage relationships with vendors. Responsible for the following:Corporate Desktop Support, Telecommunications, HW/SW Purchasing, Problem Management, Change Management, Response Management, Altiris System Management, Asset Management, SW Contracting, Enterprise SW Contract Negotiation, HW Contract Negotiation, audit compliance, patch management, System Policy Management, Solution providing, budget, anti-virus management. -
Lead Project Manager, Network OperationsPriceline.Com Jul 2000 - Nov 2001Norwalk, Ct, UsHired to manage all projects related to Network Operations & Architecture. Lead a team of two project managers that were responsible for all project interaction between IT and Business units globally. Directed activities of project personnel to ensure projects progressed on schedule and within the prescribed budget, established work plans and staffing for each phase of a project, and arranged for recruitment and assignment of project personnel. Was successful in managing proper timely communication with upper management and all involved in the progress of projects as well as getting “buy-in” from global stakeholders on the ROI's at hand.
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Manager, System Security - Global Change Control OfficerPhilip Morris International & Philip Morris Holdings Jan 1998 - Jul 2000Lausanne, ChPromoted to this position. Supervised security and project analysts in enforcing the IT security policies of Philip Morris International, Latin American Region, Philip Morris Management Corporation and Kraft Foods International (South America, EU/EMA, Asia & US). Oversaw and controlled remote access to these operating companies' systems, which encompassed NT, Sybase, Unix, Shiva, and MS Outlook, as well as intranet and Internet applications. Conducted monthly security audits of all production environments, and generated internal usage reports. Oversaw the change-management function. -
Helpdesk ManagerPhilip Morris International & Philip Morris Holdings May 1994 - Dec 1997Lausanne, ChEngaged as the Project Lead on the consolidation and upgrade of the helpdesk functions that provided 24/7 support to four corporate entities. Developed a single SLA structure that reflected a three-tiered service hierarchy, as well as a standardized change control process, to replace the four business units’ disparate and haphazard methods. Participated in the disaster recovery planning process.
Kevin Jaffe, Itil Skills
Kevin Jaffe, Itil Education Details
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Penn State UniversityComputer Sciences And Technology -
Charter Oak State CollegeInformation Technology
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Hawaii Pacific UniversityComputer Science
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Ithaca CollegeGeneral
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Rochester Institute Of TechnologyMechanical Engineering
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New York Military Academy1St Captain/Battalion Commander
Frequently Asked Questions about Kevin Jaffe, Itil
What company does Kevin Jaffe, Itil work for?
Kevin Jaffe, Itil works for Mopeka Products
What is Kevin Jaffe, Itil's role at the current company?
Kevin Jaffe, Itil's current role is COO at Mopeka Products.
What is Kevin Jaffe, Itil's email address?
Kevin Jaffe, Itil's email address is ke****@****pwc.com
What is Kevin Jaffe, Itil's direct phone number?
Kevin Jaffe, Itil's direct phone number is +121274*****
What schools did Kevin Jaffe, Itil attend?
Kevin Jaffe, Itil attended Penn State University, Charter Oak State College, Hawaii Pacific University, Ithaca College, Rochester Institute Of Technology, New York Military Academy.
What are some of Kevin Jaffe, Itil's interests?
Kevin Jaffe, Itil has interest in Social Services, Children, Civil Rights And Social Action, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Health.
What skills is Kevin Jaffe, Itil known for?
Kevin Jaffe, Itil has skills like It Management, It Service Management, Management, Itil, Information Technology, Project Management, Change Management, Security, Networking, Leadership, Strategy, Vendor Management.
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