Kevin Jaffe, Itil Email & Phone Number

New Braunfels, TX, US

New Haven, Connecticut, US

Sought after to execute a company-wide IT transformation at a start-up in preparation for the company’s explosive growth. Mainly focused on IT scalability along with improving the customer experience, providing the proper people, process, and technology to the company to achieve company set goals and to improve synergies amongst the teams. Providing an.

San Jose, California, US

Hired to design and drive a 2-year transformation across IT that would result in best in class UX and customer service while balancing synergies between groups and budgets for improving services and providing advisory capabilities to business units. Focused on delivering world-class services that are provided at the right value point to the business by.

GB

Onboarded into a newly created role to help facilitate the outsourcing of IT Support Operations and to improve the internal customer experience. Responsible for building relationships with IT customers to understand what they value and what obstacles stand in their way of achieving the business goals and then translating the feedback into an actionable.

Westport, Connecticut, US

Overall responsibility for the IT strategy and operations of a newly formed Infrastructure Service Desk. Asked to transfer over to IT from Research to help with the reorganization of IT with a specific focus around the implementation of an ITIL framework from the ground up, with the overall goal of creating a Services Organization. Tasked with coming up.

Westport, Connecticut, US

Hired to design and create a non-IT, cutting edge proof of concept Data Concept Support Desk to provided data concepts to Investment Analysis to make accurate, well-informed investment decisions both to serve Bridgewater and its clients. Using ITIL/ITSM frameworks as the basis for the design while keeping customer service and customer goals in the.

Pembroke, BM

Hired to build and manage a unified Global Infrastructure organization across the US, Bermuda, Europe, Asia, and the UK, built on ITIL principles and industry security best practices, while providing industry-leading performance and support for 2485+ users worldwide who generate more than 3000+ service requests per month. Institute Key Metric for.

Norwalk, CT, US

Promoted to Manager of Corporate Systems & Support in 2002, gained added responsibility for the Helpdesk function, which serves 400+ users worldwide who generate 900+ service requests monthly. Develop and control an annual multimillion-dollar budget. Negotiate contracts and manage relationships with vendors. Responsible for the following:Corporate Desktop.

Norwalk, CT, US

Hired to manage all projects related to Network Operations & Architecture. Lead a team of two project managers that were responsible for all project interaction between IT and Business units globally. Directed activities of project personnel to ensure projects progressed on schedule and within the prescribed budget, established work plans and staffing for.

Lausanne, CH

Promoted to this position. Supervised security and project analysts in enforcing the IT security policies of Philip Morris International, Latin American Region, Philip Morris Management Corporation and Kraft Foods International (South America, EU/EMA, Asia & US). Oversaw and controlled remote access to these operating companies' systems, which encompassed.

Lausanne, CH

Engaged as the Project Lead on the consolidation and upgrade of the helpdesk functions that provided 24/7 support to four corporate entities. Developed a single SLA structure that reflected a three-tiered service hierarchy, as well as a standardized change control process, to replace the four business units’ disparate and haphazard methods. Participated in.

Computer Sciences And Technology

Information Technology

Computer Science

Management Information Systems, General

Mechanical Engineering

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