Gather, analyze, and present stats on our audience's mobile and site usage using tools such as Google Analytics and Localytics. Design and oversee the implementation of the company's social media campaigns, boosting our audience numbers, site traffic, and the quality of interaction with our readers. Assist in the creation of one-sheets and other marketing materials using Photoshop, Excel, PowerPoint, Word. Have also done some basic audio and video editing work using Windows Movie Maker and Audacity for video presentations. Design and create email templates, popups, and customized pages on on the main site and on social sites (using HTML and CSS).Publish content to the site using the company's content management system (built on Community Servers). Compile and publish our Life Sciences Report newsletter http://bit.ly/TLSRSample and weekly compilation newsletter http://bit.ly/SWRCompSample -- also serve as a backup for publishing The Resources Report. Quite familiar with Delivra, our email distribution service. Create, edit, and proofread internal and external communications, marketing materials, reports, sales pitches, partnership requests.Provide computer support to the staff. Write user-friendly "How To" guides on a variety of PC capabilities that are helpful in the office.

Instal small high-speed networks for homes and small businesses, including wireless access, printer sharing and security measures; build new PCs & upgrade old ones; troubleshoot/replace failing components; fix performance problems; implemented backup solutions; remove viruses & malware; general consulting.

Helped build websites by making sure website content (text, pictures, links, etc) was implemented and coded correctly. Took new content (from a Word document, for example), or existing content (from an existing website) and used Dreamweaver to format and code the content in preparation for styling and uploading to the web.

Tracked and resolved home owner CC&R violations; facilitated permission/approval process for exterior home/landscaping modifications; wrote a large number of business letters; worked closely with clients via email and telephone; kept detailed logs of every ongoing case. Additionally, maintained a calendar/schedule for a property manager; provided computer support to the office staff; made extensive use of modern office equipment including a commercial printer, scanner, and fax machine; used software such as Microsoft Word, Excel, Outlook, Tops 2000, and photo editing tools; assisted with a variety of miscellaneous tasks as they arose.

Learned how to provide quality customer service in-person and on the phone to a diverse array of customers. Handled cash; exceeded department goals for credit card applications and extended warranties sold; maintained high marks on customer satisfaction surveys; helped retain customers by projecting a positive and friendly image, stayed informed on our products and services, and dispensed information and advice with sincerity. Verified register contents after closing; collected, organized, and filed closing paperwork; handled sensitive personal information for credit applications with care; gained expertise with paint-mixing and color-matching equipment; learned about paint, tools, hardware, landscaping, construction, retail and teamwork.