Senior Consultant specializing in Product Management, Product Implementation, and Business Analysis within the Healthcare sector. I assist clients, with complex business needs, with their end-to-end product development, ensuring teams stay organized, business strategies are followed, OKRs are met, and that the final product is customer-centric.

Consistently delivering work of exceptional quality that exceeds expectations. Leveraging my extensive experience and skill set, I specialize in identifying and addressing any gaps within the client's workflow, while actively contributing to the optimization of their internal processes. Business Analyst (Finance and Insurance sector) • Implemented business analysis workflow enhancements through the refinement and standardization of the requirements gathering process. • Spearheaded the discovery process to gather requirements, craft user stories, define MVP solutions, and refine acceptance criteria in an Agile environment. • Created multiple customer-facing designs to enhance the presentation of complex financial and billing information. • Collaborated with software engineers to analyze complex processes and design customer-centric solutions aligned with regulatory compliance standardsPortfolio Product Manager (Telecommunications sector) • Coordinated delivery across multiple value streams to transform the client’s retail wireless product and brand. • Managed solution development in a complex delivery ecosystem spanning multiple development teams and 3rd party vendors. • Oversaw development of multiple business products to ensure outcome aligned with the organization’s overall business strategy

Overview:Supporting product development of IKC's population health and data management strategic initiatives. Responsible for executing the full scope of product level SDLC activities including (but not limited to) requirements gathering/refining, organizational level approvals, production deployment, and ongoing solution enhancement.Responsibilities:• Partnered with Scrum teams (as both business analyst and product owner) to execute the full scope of product level SDLC activities. This includes defining user stories, PI planning, backlog refinement, tracking product deployment, leading Scrum ceremonies, and managing ongoing solution enhancements for the company’s Salesforce product • Facilitated software development initiatives by formulating comprehensive product roadmaps, integrating financial considerations and task elements from diverse components, and ensuring the successful and timely release of projects. • Oversaw communication regarding changes in project scope, requirements, and priorities among team members to ensure efficient flow of information and team alignment. • Worked closely with stakeholders during discovery to gather requirements, conduct root-cause analysis, and design customer-centric solutions aligned with regulatory compliance standards. • Acted as an intermediary bewtween business and IT stakeholders to ensure end-to-end transparency, coordination, and business value was achieved. • Coordinating and documenting project/release level user acceptance testing.• Preparing and presenting documentation of business/technical presentations.• Supporting the business client as a train the trainer resource and provide one-on-one training in application use and process flow.

Responsible for daily operations, staffing, data analysis, and implementation of new POS system.• Managing team to ensure customers receive high quality food and service by implementing new procedures and worker guidelines.• Responsible for recruiting, hiring, and training new employees• Analyze inventory and sales reports to determine patterns in customer purchasing behavior in order to alter menu offering/promotions and employee scheduling.• Responsible for acquiring and implementing new POS system, as well as integrating its features into the company's website

Overview:Conducted research and data analysis in order to streamline business operations and develop internal software, specifically for supply chain and logistics operations. Primary work involved the direct ownership of the system development life cycle for multiple projects:• Discovered and analyzed the problem.• Designed and developed software/process solutions with software engineers.• Tested solutions with stakeholders for quality assurance.• Deployed and maintained support of the solution.• Evaluated the status of the solution to determine if improvements were needed.Achievements and Skills:Experienced in leading and acting as an intermediary in cross-departmental collaborations between software engineers, warehouse managers, accountants, sales representatives, PMs, and other stakeholders.Improved the design and logistics of the company's manufacturing, warehousing, inventory and order fulfillment procedures through technical software and process solutions.Developed detailed program specifications, test plans, and training documentation for programmers and stakeholders.Designed, tested, and implemented 26 major and 12 minor technical solutions, and submitted approximately 500 program modification requests to improve new and existing internal business software.Used SQL to analyze and compile data to identify problems and evaluate solutions.

Responsible for managing/analyzing data reports, marketing social media presence, and developing websites for multiple locations.- Analyzed inventory and sales reports to determine patterns in customer purchasing behavior in order to make recommendations for menu offering/promotions and employee scheduling.- Worked with a small team to market the business on social media platforms and review websites to build public relations.- Small experience in HTML, CSS, and JavaScript used to develop two dynamic website to promote the business and provide information for customers.

Trained new employees, provided quality customer service, and multi-tasked several jobs under stressful conditions. Experienced in working long hours and making quick decision during unpredictable circumstances. Engaged with customers and coworkers in a professional setting to provide first class service and resolve issues.Working in my family's restaurant for over 9 years, I have learned the importance of quality work from a young age. Some of the skills I have acquired over the years include:InitiativeOrganizational ManagementCustomer ServiceMarketingCommunicationEfficiencyTeamwork

Worked in the discovery process in order to build information of the product and how it will affect the institution. Traveled directly to Dialpad headquarters in San Francisco to immerse ourselves in the new communication service, act as representatives of Denison University, and create new training materials and resources. Worked directly with customers to provide training, understand their individual needs, and design solutions. Gave multiple presentations in the company and at Denison about the product and our experience. Took charge of the installation of equipment, one-on-one training and seminar training with staff and faculty, as well as following up on training sessions. During and after deployment, we gave quick responses to any issues that may have occurred. Currently maintaining Dialpad-Denison relationship and working with them to solve any substantial issues.

Assisted network engineers with infrastructure maintenance. Created documentations of inventory of network devices, cabling infrastructure, and other equipment. Keeping network documentation up to date in order to improve network implementation in response to primary customer service. Acted as the first response to customer issues and worked directly with network engineers to create and implement solutions.

Tutored college level introductory organic chemistry

Educated prospective students about life at Denison University and exemplify the qualities of a model student

Observed immigration related court cases, attended strategy meetings with clients, edited case stories for the firm's website, and organized various legal documents