Kevin Daigle Email & Phone Number

Phoenix, Arizona, United States

Part-time consulting business to assist pathology departments running the PowerPath software solutions: - address questions concerning specific aspects of the software and hardware setup - assist with support issues and customizations - verify compatibility for future upgrades.

- Provided subject matter expertise directly to customers and TD sales field staff to resolve concerns and discuss customer product needs during pre- and post-sales activities and follow-up support.- Delivered expert technical advice to potential customers by conducting sales and product demonstrations, preparing product specifications, and consulting on.

- Led client relationship management by addressing service needs and responding directly to requests.- Identified and prioritized technical issues to resolve them promptly.- Deployed research skills to develop resolutions for customer issues, utilizing SQL Server tools (2000, 2003, and 2008) and Crystal Reports (v9, v10, and v11).- Managed and documented.

- Oversaw the software installation process at over 150+ client sites over 4-year period.- Drove project management throughout implementation by managing milestones with outside vendors, client resources, and internal departments to ensure on-time project completion.- Guided workflow and adherence to data format specifications with clients and third-party.