Kevin J. Halbleib, Psmii, Pspo, Itil Email & Phone Number

Chicago, Illinois, Us

Leading the Enterprise Service Management strategy for a Fortune 200 global real estate company. Applying agile principles and frameworks to a global team that supports 100,000 users worldwide. Strategic leadership responsibilities. ● 6-month implementation of ServiceNow for 2500 IT users supporting 100,000 employees across 50+ countries.● Transformation to one set of global enterprise processes including request, incident, problem, change, configuration, knowledge, and application portfolio management.● Owner of our Tokyo ServiceNow environment with 5 instances supporting ITSM, ITOM, HRCM, and more

Houston, Texas, Us

Transformed undisciplined product management into high-value outcomes● 80% reduction of product backlog to deliver only on the highest value ● Re-engineered enterprise service management ● Coached agile mindset, iterative and high-value outcomes, to team and organization

Armonk, New York, Ny, Us

I provided thought leadership and direction to communicate technology capabilities in business value terms and apply agile methodologies. Authored and communicated a strategic roadmap.● Coached team of 40 professionals to create agile structure, assuming product owner role, and developing ITSM solution on cloud infrastructure for 2.5K users and $120M organization.● Improved customer satisfaction and team collaboration by delivering enterprise ITIL-aligned people, process, and technology solutions.● Increased efficiencies by transforming an organization into empowered teams with collective policies and processes.

Armonk, New York, Ny, Us

I architected and led the implementation of large-scale ITSM solutions for complex, multinational, corporations as part of overall outsourcing agreements. ● Streamlined call and ticket handling of 60,000 tickets per month by consolidating one of the world's largest building materials corporation's global ITSM solution across 50 countries as part of an overall $1B total contract value.● Awarded WIN-Service Excellence for leadership and mitigation of all SLA contract penalties, using ITSM capabilities, process re-engineering, and analytics for a southern USA state as part of a $985M total contract value.● Accelerated timelines and provided robust enterprise solutions by addressing data privacy, language, multi-vendor network, firewall, compliancy, and regulatory requirements.

Armonk, New York, Ny, Us

I defined and managed a portfolio of ITSM solutions for 50+ outsourcing clients.● Created a $20M annual service portfolio including capabilities, policies, and cost model.● Designed single-tenant and multi-tenant infrastructures supporting 2M call/problem/change events per month.● Defined enterprise service management solutions for clients across the globe.

Bachelor’S Degree, Electrical And Electronics Engineering

Graduate Studies In Information Systems/Finance