Kevin Hasselbach Email & Phone Number

United States

• Isolates problems between hardware, system software, application, peripherals, and network devices.• Coordinates with departmental program managers to resolve program specific issues.• Serves as a monitor and/or operations trouble-shooter.• Monitors Retail/Resale computer equipment and provides remedial support in troubleshooting and correcting error conditions and system inefficiencies.• Ensures the customer receives a full explanation of the problem and resolution and… Show more • Isolates problems between hardware, system software, application, peripherals, and network devices.• Coordinates with departmental program managers to resolve program specific issues.• Serves as a monitor and/or operations trouble-shooter.• Monitors Retail/Resale computer equipment and provides remedial support in troubleshooting and correcting error conditions and system inefficiencies.• Ensures the customer receives a full explanation of the problem and resolution and provides training and/or guidance to prevent reoccurrence.• Performs hardware and software installs, upgrades and patches.• Works closely with vendors, program managers, NCTS & N-6 personnel, and users to resolve issues and ensure successful project implementations.• Obtains approval from all required sources.• Performs account management, system monitoring, data backup, and software/hardware maintenance as necessary.• Performs routine assessments, maintains proficiency in all MWR computer systems. Show less

Greater Tampa Bay Area

• Management and maintenance of two dynamic websites, Markit113.com and United.vet. • Created engaging and relevant content for both Markit113.com and United.vet websites, catering to their specific target audiences. • Enhanced the user experience for desktop, tablet, and mobile users by making websites responsive and accessible across various devices.

Seminole, Florida, United States

• Utilized a variety of materials, tools, and equipment with the repair and maintenance of structures and grounds.• Routinely communicated with supervisor, and others as necessary to complete assigned work.• Repaired electrical wall outlets, switches, and fixtures on ceilings and walls.• Removed/replaced kitchen and bathroom faucets and removed/replaced toilets.• Repaired/replaced doors, screens, molding, and related jambs, frames, and trims.

Florida, United States

• Implemented process improvements for the order cycle of job tickets, enhancing business development and customer satisfaction.• Assisted the General Manager with operational functions of the store to build long-lasting customer and vendor relationships.• Coached employees for optimal integration and information access to drive new business and marketing strategies to drive revenue.• Managed and organized both physical and digital files and records, consistently taking the… Show more • Implemented process improvements for the order cycle of job tickets, enhancing business development and customer satisfaction.• Assisted the General Manager with operational functions of the store to build long-lasting customer and vendor relationships.• Coached employees for optimal integration and information access to drive new business and marketing strategies to drive revenue.• Managed and organized both physical and digital files and records, consistently taking the initiative to establish, update, and dispose of them as required. • Conducted thorough document review to identify specific requirements essential for processing. Show less

Florida, United States

• Managed, maintained, monitored, and updated work status records, prepared special reports and maintained inventory records using an automated system.• Adhered to established procedures and posted orders to enforce company rules, policies, and regulations.• Provided emergency response during active shooter responses, and physical security response in support of the installation of Anti-terrorism/Force Protection (AT/FP) measures.• Patrolled buildings and grounds to protect… Show more • Managed, maintained, monitored, and updated work status records, prepared special reports and maintained inventory records using an automated system.• Adhered to established procedures and posted orders to enforce company rules, policies, and regulations.• Provided emergency response during active shooter responses, and physical security response in support of the installation of Anti-terrorism/Force Protection (AT/FP) measures.• Patrolled buildings and grounds to protect property, visitors, and staff from the danger of accidents, fire, theft, or intrusion.• Managed a wide range of physical security and assessment systems, including intrusion detection and camera systems. • Maintained security equipment to confirm proper working order and functionality. Show less

Florida, United States

• Provided immediate oversight and direction of day-to-day operations at a fire station for an assigned shift.• Led a crew assigned to man a major piece of motorized firefighting equipment such as a pumper, aerial ladder truck, or Aircraft Rescue Fire Fighting (ARFF) vehicle in firefighting and rescue operations.• Led assigned crew and performed emergency rescue of personnel and a variety of first aid measures to alleviate further injury and prepared victims for transport to a medical… Show more • Provided immediate oversight and direction of day-to-day operations at a fire station for an assigned shift.• Led a crew assigned to man a major piece of motorized firefighting equipment such as a pumper, aerial ladder truck, or Aircraft Rescue Fire Fighting (ARFF) vehicle in firefighting and rescue operations.• Led assigned crew and performed emergency rescue of personnel and a variety of first aid measures to alleviate further injury and prepared victims for transport to a medical facility.• Operated a central computerized phone system console (e.g., multi-line 911 systems, Reverse 911 system, and other equivalent communication devices) to interpret and relay emergency information.• Operated and maintained telephones, automated data processing equipment, printers, recorders, facsimile equipment, and other devices installed in the dispatch center for the base fire alarm system and the Enhanced 911 system.• Prepared and maintained reports and retrieved needed statistical information using the local authority's fire incident reporting system(s).• Performed crisis intervention with distraught emergency callers during high-risk situations until emergency responders arrived on scene, under guidelines established locally. Show less

Information Technology Management, Computer/Information Technology Administration And Management, 3.73

Activities and Societies: Phi Theta Kappa Beta Omicron Mu

Associate Of Science - As, Information Technology, 3.62

Activities and Societies: Phi Theta Kappa Beta Omicron Mu