Kevin Kiley Email & Phone Number

Newburyport, Massachusetts, United States

Greater Boston Area

-Business to business sales. Covering cities and towns throughout southeastern Massachusetts.- Consult businesses and organizations on all their wireless needs.- Generated proposals and processed orders for new and existing clients.- Generated cold calls and organized road show presentations.

- Manage operations group that maintain credit/debit card processing for over 4,000 merchants and financial institutions. Operations group includes help desk, account activations team, and tech support group. - Review contracts to ensure all client programs have been implemented and supported.- Communicate industry updates to internal teams and clients. - Maintain inventory of processing equipment and supplies for multiple clients.- Manage all vendor relationships.- Schedule staff for 24 hour/365 day coverage. Review and approve weekly payroll.- Conduct new hire interviews and organize training for new/existing staff.

- Managed operations of 125 seats, 24 hour/365 day call center that generated yearly revenues of 4 to 6 million dollars.- Managed team of 9 supervisors and 5 account managers. - Supported several lines of business including - telephone answering service, RSVP services, catalog order entry, and customer service for a credit union.- Communicated staffing requirements.- Created job descriptions.- Conducted personnel hiring interviews, assisted with running of job fairs.- Generated yearly departmental budget.- Delivered yearly reviews, held monthly one on one meeting with direct reports.- Resolved escalated customer complaints & developed incentive programs.

- Managed client’s expectations on all business lines concerning operational issues, new releases, and functionality.- Provided consulting on market trends and changes in demographics. Worked with consulting firms to receive up to date statistics.- Developed strategic relationships with vendors & partners to facilitate communication to reduce implementation time lines.- Identified new business opportunities, implemented revenue generating services.- Communicated client requirements to internal teams via order entry software.- Trained client personnel on product enhancements.- Coordinated and led user groups, product presentations, and conference calls.

Bachelor Of Arts (B.A.), Political Science And Government

Education record