Kevin John Monter Email & Phone Number

Cebu, Central Visayas, Philippines

● Conducting quality assurance with clients and reporting findings.● Managing a team of customer service employees.● Maintaining compliance with policies and procedures.● Offering excellent customer service.● Displaying extensive product knowledge.● Overseeing the work of every employee in your team.

Cebu, Central Visayas, Philippines

● Respond to inquiries concerning account balances, third party payments from patients orclinical staff in a timely manner● Ensure all electronic remittance payments are posted and balanced 100%.● Post any manual payments that would not post electronically, ensuring allowances,adjustment and write-offs are posted correctly.● Verify postings and balance batches.● Maintains quality results by following payment posting standards.● Other duties as assigned.

Cebu, Central Visayas, Philippines

● Receives and makes calls from consumers within Australia● Responsible for recording fault reports and providing Technical assistance for bothresidential and business customers who are having difficulties with their telephoneservice● Ensures that each report will be assigned to the correct field task support● Offers alternative solutions when necessary● Follows standard procedure and processes by staying current w/ system information andupdates● Escalates complex issues to the right superior and redirects problems to the appropriatesources.

Cebu, Central Visayas, Philippines

● Prepares source data for entry by opening and sorting mail; verifying and logging receiptof data; obtaining missing data.● Records data by operating data entry equipment; coding information; resolvingprocessing problems.● Protects the organization's value by keeping information confidential.● Accomplishes department and organization mission by completing related results asneeded.● Generates reports, store completed work in designated locations and perform backupoperations● Applies data program techniques and procedures

Bachelor Of Business Administration - Bba

Computer Technology, Information Technology