Kevin Baker

Kevin Baker Email and Phone Number

Founder and CEO @ OneBot
Swindon, GB
Kevin Baker's Location
Swindon, England, United Kingdom, United Kingdom
Kevin Baker's Contact Details

Kevin Baker personal email

n/a

Kevin Baker phone numbers

About Kevin Baker

Kevin Baker is a Founder and CEO at OneBot. He possess expertise in it service management, service delivery, service management, itil, service desk and 15 more skills. Colleagues describe him as "I had the pleasure of working with Kevin helping a client build and implement ITSM Processes and Cherwell tool. Kevin demonstrated many excellent skill including excellent client focus, explaining technical detail in simple terms for the clients and very good understanding of IT Service Management. I would have no hesitation in recommending Kevin for any roles where the above skills are required."

Kevin Baker's Current Company Details
OneBot

Onebot

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Founder and CEO
Swindon, GB
Website:
onebot.co.uk
Employees:
10
Kevin Baker Work Experience Details
  • Onebot
    Founder And Ceo
    Onebot
    Swindon, Gb
    View
  • Onebot
    Founder & Ceo
    Onebot Aug 2021 - Present
    As CEO and Founder of OneBot, I lead a team of talented individuals dedicated to revolutionising how businesses engage with their customers. With a visionary mindset and a passion for leveraging cutting-edge technology, I drive our company's mission to deliver intelligent, personalised conversational experiences through innovative chatbot solutions.
    View
  • Sollertis Limited
    Founder & Ceo
    Sollertis Limited Aug 2013 - Present
    Swindon, Wiltshire, Gb
    View
  • Crmworks Limited
    Professional Services Manager
    Crmworks Limited Jan 2012 - Jul 2013
    Cirencester, Gloucestershire, Gb
    Led a team of product consultants focused on the delivery of Cherwell Service Management systems and the development of in-house software. Ensuring all aspects of any project undertaken by professional services are managed and delivered in accordance with the statement of work. Key Areas of Responsibility * Develop and maintain a new Project Management methodology and related processes to manage all customer projects, including the delivery and maintenance of all supporting documentation;* Continually monitor and improve internal project management processes and gather customer and technician feedback;* Manage and supervise project teams and monitor performance;* Manage project schedules to achieve the defined objectives, including time reporting and key deliverables;* Support the execution and delivery of client systems/solutions;* Monitor the portfolio of projects to ensure successful delivery of all project objectives and schedules;* Manage customer expectations and negotiate project deliverables;* Provide support and knowledge transfer to all technical and commerical team members;* Manage weekly project team meetings, scheduling workloads and setting weekly milestones;* Accountable for service delivery and client satisfaction;* Provide sales support during contract negotiations, ensuring project deliverables and schedules can be met;* Fulfill RFI documents and estimate required resource to implement.
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  • Crmworks Limited
    Senior Consultant
    Crmworks Limited Apr 2011 - Jan 2012
    Cirencester, Gloucestershire, Gb
    Design and develop new and existing Cherwell Service Management systems.
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  • Crmworks Limited
    Product Consultant
    Crmworks Limited Dec 2007 - Apr 2011
    Cirencester, Gloucestershire, Gb
    Design and develop new and existing Cherwell Service Management and Frontrange HEAT systems.
    View

Kevin Baker Skills

It Service Management Service Delivery Service Management Itil Service Desk It Management Professional Services Integration Incident Management Active Directory Software Project Management Change Management Disaster Recovery Cmdb Help Desk Support Software Documentation Service Level Management Sql Process Management Service Catalog

Kevin Baker Education Details

  • Coventry University
    Coventry University
    Computing

Frequently Asked Questions about Kevin Baker

What company does Kevin Baker work for?

Kevin Baker works for Onebot

What is Kevin Baker's role at the current company?

Kevin Baker's current role is Founder and CEO.

What is Kevin Baker's email address?

Kevin Baker's email address is ke****@****d.co.uk

What is Kevin Baker's direct phone number?

Kevin Baker's direct phone number is +44 1793 4*****

What schools did Kevin Baker attend?

Kevin Baker attended Coventry University.

What skills is Kevin Baker known for?

Kevin Baker has skills like It Service Management, Service Delivery, Service Management, Itil, Service Desk, It Management, Professional Services, Integration, Incident Management, Active Directory, Software Project Management, Change Management.

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