As VP of Operations and Technology at Paystri, I lead the integration of innovative technology and process improvements to drive operational excellence and scalable growth. By optimizing systems, automating workflows, and focusing on client success and satisfaction, I am dedicated to enhancing Paystri's mission of providing world-class payment solutions and achieving key growth milestones.

As a Director at REPAY, I've focused on enhancing our processes to improve efficiency, deepen client engagement, and support revenue growth by working through a revamp of our relationship management framework. By streamlining operations and fostering better collaboration across teams, we've seen tangible improvements in how we manage partnerships and deliver value to our clients. My approach is centered on continuous improvement and leveraging insights to make strategic decisions that benefit both our team, our clients, and our partners.

Highly experienced operations professional with a proven track record of leadership, process optimization, and technical prioritization. I have successfully overseen multiple teams, established procedures and protocols to maximize client rebates, and played a key role in product and development initiatives to improve operational processes. I have also worked closely with the Development team as a representative of the business to ensure all development tickets are correctly prioritized and completed on time, conducted in-person and online training for sales directors, and managed and supported REPAY Account Managers and Payment Specialists. Additionally, I have conducted in-person and online software demonstrations for prospective clients during sales proposals and semi-annual client reviews. I am also well-versed in organizational structure, having designed, hired, trained, and managed teams.

A skilled leader and manager with a demonstrated history in team management, BPO management, forensic accounting, strategic planning, and performance management. Managed and assisted in the organization and execution of BPO relationships with various large multi-national credit card organizations, and conducted complete account reconciliations resulting in the discovery and correct application of $1M+ in client funds. I have also been responsible for assigning, coordinating, and reviewing employee performance, providing weekly deliverables to clients, and conducted new hire orientation. Additionally, I have strong account management skills, demonstrated through organizing and performing 15+ on-site account reviews for major clients that covered account performance, revenue forecasting and provided strategy to increase future revenue for CPS as well as our clients.

CPS Payment Services is a provider of innovative e-payables solutions that reduce cost and streamline payment processing while earning a rebate on each dollar spent. Our solutions include:CPS Virtual Card Program is a unique solution that focuses on increasing back office efficiencies and increasing vendor participation while enhancing the rebate opportunities for the organizations. CPS Payment Services utilizes proprietary software that automates your accounts payable process from payment to reconciliation by enabling your company to pay expenses with a single-use virtual MasterCard. Implemented for free and integrated with your financial systems, the payment solution generates a cash return on your total monthly spend – just for paying your bills. CPS Fleet Card Program gives you flexibility and control around your fleet expenses including: fuel, maintenance / parts, tires, oil, tolls, etc. This card can be accepted in over 600,000 locations nationwide including fuel locations, truck stops, mobile suppliers, service / maintenance resellers, and aviation suppliers. With our Fuel Card solution, you determine the level of control that allows you to increase fuel efficiency and monitor spending closely. CPS Purchasing Card (P-Card) Solution provides visibility into enterprise-wide purchases, establishes control within the purchasing environment, creates flexibility in expense management, and provides greater convenience for employees. Administration of the P-Card program is easy and flexible and provides oversight and control around spending limits including preset spending limits, limits based on purchasing amounts, number of transactions, supplier type, and other criteria. All of this control is embedded within the administration of the program while also simplifying spending practices, ensuring compliance, and streamlining program management.

Total EHR is a healthcare consulting firm that assists dental practices in registering and obtaining stimulus funds set forth by the Medicaid Electronic Health Records (EHR) Incentive Program that was singed into law under the American Recovery and Reinvestment Act of 2009. We file on behalf of eligible practices to easily and seamlessly obtain the first year payment of $21,250 with no change to their day-to-day operations.

Exceeded goal of $21,000 in sales over 13 days at the Perfect Game USA baseball National Championship tournamentParticipated in event sales and product demonstration in Marietta, GA and Phoenix, AZParticipated in field testing of soccer products Collaborated with the design team in the creation of a new soccer shin guardCoordinated and executed day-to-day product distributionAssisted in the creation and design of print media and facilitated distribution Worked as customer service representative and quickly worked to solve customers’ problemsCompiled and circulated marketing packages to current and potential dealersOversaw and assisted the management of product inventoryCollected outstanding invoices via computer and telephoneCompiled comprehensive contact lists