Kevin Johnson Email and Phone Number
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Results-driven executive with 18 years of experience in providing strategic planning to support teams in fulfilling performance metrics. Accomplished leader with a career history of evaluating trends and areas of improvement to increase productivity. VP of Operations and Strategy adept at creating effective compensation plans to enhance employee morale and ensure the completion of company objectives. Dedicated professional maximizing business growth by developing and optimizing organizational processes, measurement systems, and cross-functional teams. Dynamic director with the proven ability to lead call center operations by efficiently managing excessive customer call volume and maximizing agent utilization rates.Areas of Expertise:Business DevelopmentChannel ManagementOrganizational DevelopmentOperations ManagementBudget DevelopmentVendor Management
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Global Functions Chief Operating OfficerAonBolingbrook, Il, Us -
Global Functions Chief Operating OfficerAon Mar 2023 - PresentLondon, Gb -
North America Chief Operating OfficerAon Mar 2022 - Apr 2023London, Gb
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North America Growth Enablement LeaderAon May 2020 - Mar 2022London, Gb
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Regional Chief Operating OfficerAon Apr 2016 - Apr 2020London, Gb• Delivering optimal results through successful deployment of organizational initiatives.• Assist colleagues to deliver value to clients and carriers through operational optimization and the allocation of in region resources.• Responsible for instilling discipline and rigor against key performance metrics to accelerate efficiency and effective delivery of all related business objectives• Assist in the roll-out of key corporate and compliance initiatives
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Vice President Of Operations & StrategyAon Oct 2011 - Apr 2016London, Gb• Recruited to the company to operationalize a go-to-market strategy for a start-up business unit.• Established partners operating across the U.S. to help support clients through diversity initiatives.• Developed a rigorous vetting process to grow a diverse partner network.• Established operational strategies for President and staff.• Successfully assisted in YOY positive revenue retention/growth.• Cultivated and maintained strong relationships with minority and women business enterprises (M&WBE).
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Area Manager Wfm/Lrp, Midwest Consumer ServicesAt&T 2009 - 2011Dallas, Tx, Us• Managed call center operations, directing workforce planning for Midwest consumer business.• Directed the management staff responsible for ensuring that internal call centers and vendor firms had proper staffing to accommodate answering rates.• Successfully managed excessive customer call volume through effective vendor call overflow.• Directed financial, short-, and long-term planning, as well as the execution of AT&T MW Consumer Markets. -
Director Cco/Reporting, Midwest Consumer ServicesAt&T 2007 - 2009Dallas, Tx, Us• Managed all governmental regulatory requirements associated with consumer call handling.• Oversaw sales and performance management metrics that drove positive results against objectives.• Managed vendor relationships and overflow of call volume to keep call answer rates manageable.• Developed, administered, and tracked plan forecasts. • Implemented proper training to agents.
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Chief Of Staff, Midwest Consumer ServicesAt&T 2006 - 2007Dallas, Tx, Us• Promoted to Director of CCO/Reporting due to excellent results and people management skills.• Served as a strategic business liaison to the President of the MW consumer large team call center sales and service operations.• Developed and managed the rollout of multiple key projects.• Monitored the effectiveness of local and overlay incentive plans.• Worked closely with the President to establish analytics to determine plan gaps and gap closure strategies.
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Director Of Compensation, Business Communications ServicesAt&T 2001 - 2006Dallas, Tx, Us• Managed a team responsible for paying out at risk compensation for a sales organization of account managers and their directors across the Midwest while remaining within budget. • Created a database to manage the administration process.• Strategized with the sales leadership to identify/implement changes required.• Maintained the highest audit rating of any region across the AT&T enterprise for the tightest administrative procedures, checks and balances.• Recognized as the best of five regions throughout tenure. • Established the design of compensation plans that motivated team members to meet business objectives.
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Associate Director Of Channel Performance/Sales AnalysisAt&T 2001 - 2001Dallas, Tx, Us• Create performance management analytics to help drive business. • Consulted the VP of Sales, identified problem areas, and produced tactical plans to mitigate issues.• Traveled throughout the Ameritech five state regions to drive agent effectiveness.• Developed and provided detailed feedback on the results of the organization by utilizing quartile analytics.
Kevin Johnson Skills
Kevin Johnson Education Details
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Devry UniversityTelecomunications Management
Frequently Asked Questions about Kevin Johnson
What company does Kevin Johnson work for?
Kevin Johnson works for Aon
What is Kevin Johnson's role at the current company?
Kevin Johnson's current role is Global Functions Chief Operating Officer.
What is Kevin Johnson's email address?
Kevin Johnson's email address is kj****@****aol.com
What is Kevin Johnson's direct phone number?
Kevin Johnson's direct phone number is +163077*****
What schools did Kevin Johnson attend?
Kevin Johnson attended Devry University.
What are some of Kevin Johnson's interests?
Kevin Johnson has interest in Kids, Cooking, Exercise, Electronics, Investing, Home Improvement, Wine, Reading, Gourmet Cooking, Music.
What skills is Kevin Johnson known for?
Kevin Johnson has skills like Team Building, Management, Leadership, Account Management, Sales Process, Vendor Management, Sales Operations, Strategic Planning, Sales Management, Call Centers, Process Improvement, Salesforce.com.
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