Kevin Joubert Email & Phone Number

Brockville, Ontario, Ca

Brockville, Ontario, Ca

Manage the operation of the data network (LAN/WAN), business applications, network, application and database servers, desktops/laptops and telecommunication services. Manage 40+ technology based exhibits including maintenance, automation and exhibit enhancements.Identify IT related business requirements, define functional specifications and recommend changes. Ensure appropriate data backup and disaster recovery processes are in place.Ensure appropriate security and privacy controls are in place to meet industry standards.Develop and implement policies and procedures on the management of networks, desktop access security and inventory. Website development and maintenance using Wordpress and Woocommerce for online sales.Recommend and implement new technologies to further the efficiencies of the business. Negotiate service contracts with technology vendors and service providers. Collaborate with City of Brockville MIS Department on shared initiatives.

Hannover, Lower Saxony, De

Manage IT for Brands: Brightspark Canada, Jumspteet Tours, Brightspark USA, Breakaway Tours, Student City and World of Vacations.Direct infrastructure strategies for the network infrastructure (LAN/WAN), business applications, network, application and database servers, desktops/laptops and telecommunication services. Mentor staff to ensure high level of expertise is met. Recommend staff training as needed. Work with Finance and IT Executive on Budget creation and analysis. Liaise with Executive team to establish IT related business requirements, define functional specifications and recommend changes. Ensure appropriate data backup and disaster recovery processes are in place, documented and tested.Ensure appropriate security and privacy controls are in place to meet industry standards and PCI compliance. Develop and implement policies and procedures on the management of networks, desktop access security and inventory. Oversee the IT support team (Data Centre Management, Network Administrators and Help Desk) to ensure a high level of support to end-users is met and maintained. Ensure 24/7/365 support coverage is met. Recommend new technologies to further the efficiencies of the business. Negotiate service contracts with technology vendors and service providers. Accomplishments:Consolidation of IT staff and infrastructure from each of the 6 businesses into one unit to improve support and overhead for all businesses.Reduced department operational expenditures by 60% through consolidation and strategy changes.Successfully lead team through Data Centre move from Grand Rapids Michigan to Chicago Illinois. Implemented technical changes and championed financial changes for PCI compliance.Develop and implement policies and procedures on the management of networks, desktop access security and inventory.

Toronto, On, Ca

IT Management for TUI Brands: Signature Vacations, Sunwing Travel Group, SellOffVacations.comManage the operation of the data network (LAN/WAN), business applications, network, application and database servers, desktops/laptops and telecommunication services. Mentor staff to ensure a high level of expertise is met. Identify IT related business requirements, define functional specifications and recommend changes. Ensure appropriate data backup and disaster recovery processes are in place.Ensure appropriate security and privacy controls are in place to meet industry standards and PCI compliance. Develop and implement policies and procedures on the management of networks, desktop access security and inventory. Oversee the IT support team (Help Desk and Network Administrators) to ensure a high level of support to end-users is met and maintained. Ensure 24/7/365 support coverage is met. Provide technical consultative service to other departments. Recommend and implement new technologies to further the efficiencies of the business. Negotiate service contracts with technology vendors and service providers. Accomplishments:Build out of new HQ office as well as new Data Centre. Planned and executed move of Signature Vacations head office downtown Toronto to Mississauga. 200 Plus users with call Centre and data Centre. Data Centre move of key systems to Q9 Networks colocation facility in Brampton Ontario. Planned and executed move of SellOffVacations head office Etobicoke to Mississauga. 100 users with Call Centre. Planned and implemented national MPLS network.Implemented new Avaya phone systems for Mississauga and Montreal offices allowing for seamless integration of remote Call Centre's using VOIP. Hardware and support implementation of new reservations systems for Signature Vacations. Formed strong IT Support team. Highly increased morale within department.

Monitor the day-to-day activities and provide direction to the End-user Support Team (IT Help Desk), assigning tasks and managing their workload. Resolve escalations from the Help Desk Provide support for End-users in both local and remote locations including 60+ Retail outlets. Recommendation and installation of new PC and Server hardware, productivity software across all regional offices, Destinations and Retail branches. Provide direction and assistance for the LAN Administrator in LAN and Server installation and maintenance. Planning and implementation of LAN and Domain structure. Support of Telecom Systems. PBX and Voicemail – Avaya. Develop, implement and document policies and procedures on the management of e-mail, installations, access security, retail branch configuration, and PC inventory. Statistics reporting for Management. Accomplishments:Migration of 4 NT 4.0 domains into 2003 Active Directory. Installation and Migration of Exchange 5.5 Servers into Exchange 2003 clustered environment. Installation of SAN. Migration of applications servers to SAN attached servers. Successful training of new staff, helping bring them into the team as well skilled technicians with a focus on customer service. Creation of production PC image to be rolled out to all PC’s across Canada for Retail outlets. Developed procedures for installation and maintenance of retail accounting system (TRAMS) (coordinate rollout to head office accounting staff and retail branch managers). Restructure of Data Warehouse (Business Objects) security structure for improved administration capabilities. Installed Outlook Web Access (OWA) to enable remote users the ability to become part of the corporate email system.

Windows Server and LAN installation and administration. Maintain IT supplies and consumables. Work with vendors for cost reduction. Provide support for End-users in both local and remote locations. Provide direction and assign tasks for two junior support staff. Support security infrastructure including VPN, virus protection, and backup / recovery solutions. Installation and support of UNIX based fax broadcasting system – VSI-FAX. Telecom support, PBX and voicemail systems – Avaya.

Coordinate Business Travel for Executives and staff. Make travel arrangements for Travel Industry staff. Secure travel discounts and implement programs with industry partners.

Work with Travel Agents in a call centre environment to process the sale of vacation packages. Provide Travel Agents with destination, schedule and fare information.

Travel Couseling Level 2 Diploma, Tourism And Travel Services

Education record