Kevin Kavanagh Email & Phone Number

After mostly retail positions in my teen years, I started with the IS Helpdesk at Libgo Travel (now known as Flight Centre USA) around the year 2000. Early on in my career, I worked in the Helpdesk at all support levels, I had a brief stint with USA.net in Colorado Springs, CO in spring 2002. I returned to Libgo travel to the IS Helpdesk as a Senior Analyst and also held a position with the desktop engineering team. After an opening in the IS Infrastructure team, I started on that team in 2007. As a mid-level system administrator I was responsible for the McAfee environment, Kbox, File server administration, and our Citrix environment. I became the Team Leader of the IS Helpdesk for FCUSA in the fall of 2009. In January of 2009 I took on a part time job with Lincoln Tech as a night instructor for their NCIS program. In 2010 I was 1 of 6 instructors from all campus locations, to be selected to the curriculum counsel that would look to improve the current curriculum to prepare our students for success. After a successful run as the Team Leader of the FCUSA Helpdesk, I moved back to the Infrastructure team in a new role in 2013. After a restructure in 2018, I became the Lead System Engineer of the Infrastructure team for the US as part of the Infrastructure Team for the Americas (Mexico, US, Canada). In October of 2020, I was promoted to the Head of Core Infrastructure for Flight Centre The Americas. In July of 2021 I accepted a promotion to Global Product Manager for Productivity & Collaboration. I am very proud of my career path and love to tell the story to others and help them with their journey.

Listed skills include Exchange Online, Office365, Active Directory, Windows 7, and 45 others.