Program Manager of Reverse Mortgage as well as responsible for evaluating and implementing digital mortgage solutions for Retail operations.

Quivers was built so brands can get serious about e-commerce without hanging their retailers out to dry. It believes that there’s been enough idle talk about unified commerce, but not enough action. So we made a simple technology that lets brands and retailers kick butt and take names—together.

Traackr is a data-driven software solution that enables global brands to scale influencer programs by consolidating discovery, management and performance analytics in one system.Strategic account manager for 12 global B2C and B2B, enterprise brands.- Establish tailored onboarding and training plans for new clients to ensure they understand, learn, adopt and are successful at using the Traackr platform. This includes specific coaching and use case analysis- Determine key measures for success for client’s influencer programs to ensure there are quantitative and qualitative ways to measure progress- Leverage knowledge of current important program gaps to elevate and highlight the Traackr product in addition to strategic program goals- Distinguishing the difference between strategy goals and the users’ program goals- Monitor and address adoption and usage for clients- Partner with Account Directors to establish strategic account management efforts by identifying and escalating signals of risk accounts and areas for further account growth

Founded by consumers looking for a better way to buy a home, Roostify leads the industry in delivering accelerated and transparent online mortgage experiences. From enterprise banks to independent brokerages, dozens of lenders across the United States trust Roostify to speed up closings, reduce unnecessary work and give their customers a smooth, anxiety-free mortgage experience. Since 2014, Roostify has helped close thousands of home loans nationwide.Working with Roostify's largest and most strategic customers to build relationships, determine needs and ensure success with products and services.- Interface with customers' Senior Executives and technical stakeholders as primary point of contact- Gather customer feedback to shape product development roadmap- Become an expert on all customer product deployments- Ensure customers employ best practices and their Roostify solution is optimized for maximum value- Educate customers on the value of Roostify as their business grows/changes and as Roostify products and services expand- Facilitate relationships across external customer teams to further strengthen partnership- Engage regularly with customers via strategic and operational reviews- Drive renewals and expand MRR- Ensure account issues are resolved quickly, leveraging resources internally, as necessary

Mindflash provides the leading online platform for employee and customer training. Its cloud-based, powerful design allows businesses to more easily create and manage company training programs—saving them time and money. Trainers simply upload and organize files to create self-paced new-hire training, sales training, customer certification courses, etc. Mindflash has over 1,000 customers including Apple, McDonalds, Uber, Dyson, Hilton Hotels, eBay and PepsiCo.Responsible for driving adoption and success of Mindflash's online training platform to a portfolio of 200+ customers.- Managed a book of business that comprised 20% of ARR, maintaining an average annual account growth of 5%- Owned overall relationship with assigned customers, which included increasing adoption, ensuring retention, and satisfaction- Established a trusted/strategic advisor relationship with customers and drove continued value of the platform - Worked with customers to establish key performance indicators and aided the customer in achieving their measurable goals- Spearheaded the creation of Quarterly Business Review and Renewal presentations to summarize and improve customer usage

Excelled in a hybrid client success manager, technical account manager, and advertising operations support associate role with the Work4 client team.- Provided enterprise clients with onboarding, training and reporting to mitigate churn; also upsold additional assets.- Managed technical implementation and ATS integration support.- Participated in daily calls with technical team in Paris to manage client imports and reported bugs.- Worked closely with the Director of Product and VP of Sales to roll out new assets and initiatives.

Supported the Developer Relations - Outreach and Account Management teams.- Evaluated the mobile advertising network competitive landscape- Collaborated with team to execute on strategies that grow existing business with current developers and develop new business with incoming developers- Researched the iOS and Android top gaming charts on a daily basis for new developers- Played partners games to ensure they were in compliance- Managed and tracked developer accounts through Tapjoy proprietary tools- Collaborated with cross-functioning internal teams to optimize Tapjoy’s products and services- Contributed to a variety of daily tasks to support developer partners- Developd outbound leads by attending industry events and calling into target accounts, identifying appropriate contacts, qualifying the lead and developing opportunities with Outreach team

Senior reinsurance broker who managed, negotiated and executed reinsurance treaty placements to meet clients’ needs and expectations.- Managed $5.5M to $1.675B limit excess of loss placements for private organizations and semi-governmental agencies.- Provided comprehensive analyses for clients’ reinsurance purchases including analysis of quotes, budget, marketplace quoting behavior, treaty structure, and annual changes in treaty cost and coverage.- Collaborated with internal technical personnel and external marketplace contacts to lead the development of innovative risk-transfer strategies.- Evaluated clients’ risk exposures and provided solutions, such as modified treaty structures and contract wording amendments.- Exhibited strong interpersonal skills in building trusting relationships with an extensive network of insurance company executives, management and underwriting personnel, and reinsurance underwriters.- Analyzed the reinsurance marketplace, both technically and strategically, and provided clients with recommendations for long-term reinsurance purchase strategies.- Prepared and presented conceptual program responses to requests for proposals (RFPs), and succeeded in retaining held business.- Represented Aon Benfield at nationwide industry conferences, obtaining new contacts and resources to improve clients’ risk-transfer strategies.- Assisted and trained junior reinsurance brokers on renewal strategy, technical acumen, client correspondence, and Company systems.

Provided support to California Courts’ Self-Represented Litigants/Self-Help Program attorneys to expand and improve its services.- Managed, reviewed and directed content for the California Courts’ Online Self-Help Center.- Collected and reviewed data for the California Courts Fillable Form program to enhance the California Courts’ Online Self-Help Center.- Coordinated projects and program operations for the Equal Access Fund