Kevin Keefe Email & Phone Number

Oakland, Ca, Us

Los Angeles, California, Us

• Advised company and lead implementation of a sales pipeline that has seen 1000% growth in revenue since implementation, and continues to see 10% growth month over month.• Constructed sales playbook based on team feedback, customer experience and data.• Collaborated with Product teams to offer new services based on customer demand

New York, Ny, Us

• Lead Expansion of SiriusXM’s Automotive Remarketing program in Northern California.• Averaged 110% of quota over 3 quarters.• Managed pipeline, created leads, and strategically canvassed my large geographic territory.

New York, Ny, Us

• Averaged over 130% to quota• Managed 6 SDRs to ensure accuracy and quality of outreach, involving semi-weekly meetings and regular check-ins

New York, Ny, Us

• Averaged 40+ deals closed per month• Conducted financial review of potential borrower’s income, credit, assets and more to ensure a smooth borrowing experience for the customer, declining applications when those criteria weren’t met.

New York, Ny, Us

• Lead entire sales org in outbound leads to our real estate partners, creating a 360 degree experience for the customer, increasing conversion by 75% (Q4 2020).• Averaged 75 meetings booked per month, qualifying potential borrowers and scheduling financial assessments to move customers through the home purchase process.

Oakland, California, Us

• Lead sales team in quota attainment (156%, Q3, 2019).• Managed a geographic territory, targeting tech, educational, commercial real estate and residential real estate organizations to expand Stockwell’s retail footprint into working and living facilities.• Controlled the entire sales pipeline, generating leads via cold call, email and walk-in, conducting product demonstrations, negotiating and closing deals averaging between 10k and 50k in annual revenue.• Explored alternative verticals, selling Stockwell’s retail product in previously untapped markets.

Mountain View, Ca, Us

• Brought in over 5.8 Million in business in 2018 with a quota of 3 Million. • Consistently overachieved quota with peaks of 250%, and 200% of quota.• Expanded Google’s Local Services product from a free beta product only available in California, to a revenue generating ad platform, available nationwide and internationally.• Provided feedback to Product teams regarding the product’s performance when testing it in new markets.• Was the Point of Contact for reporting bugs to Product/ Engineering for the internal product. • 2017 Google Local Services Hackathon winner - audience choice.

Palo Alto, Ca, Us

• Manage the entire life cycle of the sale, from lead, qualification, product demo, sending quotes and closing• Negotiate and close sales by agreeing terms and conditions.• Collaborate regularly with product and support teams to communicate the needs of our customers• Provide post-sales support services.

Palo Alto, Ca, Us

• Performed technical product presentations and demonstrate how the product will meet the clients needs• Asked meaningful questions to identify and address the client's biggest needs and pain points• Strategized with partners to customize product demonstrations to their clients needs. • Communicated complex technical solutions into simple terms • Persuaded clients that our product will best satisfy their needs

Palo Alto, Ca, Us

• Be the primary point of contact to handle and resolve customer issues via phone & email• Troubleshoot issues by asking the right questions and making sound judgments• Respond in a timely and professional manner to inbound phone calls and emails• Triage issues effectively and escalate critical ones• Compose friendly and thoughtful responses to customers• Identify patterns in customer issues and requests and suggest improvements to processes and product features• Work collaboratively with engineering, product and operations• Contribute to the knowledge development of my team

San Francisco, Ca, Us

• Resolved support messages received via community Support Platform in an efficient and professional manner• Identified major trends, issues, and/or problems upon reviewing daily support message traffic and effectively report to all relevant stakeholders• Reported regularly to relevant stakeholders about support team progress, including status reports on issue types, ticket volumes, and time to response• Surfaced ideas for feature requests and improvements to the CrowdFlower Platform with the goal of improving Contributor user experience and reducing time-to-response for any/all Contributor support inquiries

Mountain View, Ca, Us

•Provided e-mail and phone support to Google+ Local end users, offering solutions tailored to their needs while maintaining confidentiality at all times•Analyzed and research business listings to identify root causes for data presentation issues, resolve complex data errors using multiple debugging and backend programs, and follow appropriate escalation processes.•Surpassed team support quotas on a consistent basis, reaching over 60 customers per day.•Implemented processes used to by several Google teams to identify and blacklist a network of fraudulent users.•Provided end users with assistance in adjusting to frequent interface updates.