* Assisting landlords with sales/success onboarding calls, sms, chat, email, and Zoom presentations. * Hosting Webinar, Trade show events, in-person happy hours. * Assist other success agents with best practices. * Setup and maintained IVR/phone system with custom recorded greetings and prompts.

* Provide technical support to landlords through chat and email, resolving inquiries promptly and effectively.* Conduct calls with premium plan subscribers, addressing specific needs and ensuring high customer satisfaction.* Collaborate with the development team to report and troubleshoot bugs and other issues reported by landlords and renters, contributing to the platform's continuous improvement.* Maintain clear and concise communication with customers, avoiding technical jargon and ensuring a thorough understanding of their needs.* Consistently deliver high-quality customer service, exceeding performance targets, receiving positive customer feedback, and increasing ROI throughout the beginning of 2024. * Continuously update knowledge and skills through training and self-study, staying up-to-date with industry trends.

* Strategically coordinate safety and security efforts with Private Security, Denver Police, Denver Fire Department, State Police, Park Rangers, and AMR EMS team, ensuring a safe and secure environment for all festival attendees.* Assist patrons with easy entry points at the festival, providing guidance and support to ensure swift and secure entry during the Denver Pride Parade and 5k.* Aid patrons, guests, vendors, and VIPs with guidance to load in efficiently and safely, ensuring a smooth and organized festival setup process.* Collaborate with State Patrol, Denver Police, and Park Rangers to ensure the safety of guests and VIPs, including Governor Polis and the Mayor of Denver, Mike Johnson.* Maintain clear and effective communication with all stakeholders, ensuring a coordinated and cohesive approach to safety and security measures.

* Host and music programmer for the award-winning radio show, the NoCo Flow and Locally Sourced, on KRFC 88.9 FM, curating playlists that adhere to the station's prescribed music format.* Conduct live interviews with local artists and musicians, creating compelling stories that engage listeners and promote local concerts and fundraisers.* Adapted to the challenges of the pandemic by creating pre-recorded shows that maintained the "live" feel of the station, ensuring a consistent and engaging experience for the audience.* Utilize a mix of digital music services, CDs, MP3s, and automation to produce real-time, captivating radio programming for the Northern Colorado and Front Range listening audience.* Collaborate with event staff to organize and promote local concerts and fundraisers, leveraging radio's power to drive attendance and support for the station.

* Collaborate with the Front of House and Production staff to create a warm and inviting environment for all venue guests and performers, ensuring a positive entertainment experience.* Stay updated on ticketing system changes and improvements, troubleshooting and resolving issues promptly to provide seamless access for guests.* Prioritize guest safety during all events, leveraging extensive venue and event management background to support security and staff members in maintaining a safe space without interrupting the guest experience.* Direct guests to additional services the venue offers and assist with ADA/accessibility requirements.* Continuously seek opportunities for self-improvement and professional development, staying updated with the latest trends and best practices in venue management and customer service.

* Acted as a brand ambassador for OtterBox, providing exceptional customer service and support through various channels, including phone, email, and in-person interactions.* Demonstrated extensive knowledge of OtterBox products, emphasizing features and benefits to enhance customer satisfaction and drive sales.* Maintained a positive safety culture by adhering to safety policies and procedures and actively contributing to a safe working environment.* Provided peer support and training to ensure a cohesive and efficient team, promoting a collaborative work environment.* Developed written training guides on new processes, supporting the customer service department in improving efficiency and effectiveness.

Set up real estate back-office systems including transaction management, agent websites, file systems on Dropbox and Google Drive. Design marketing materials for sellers and buyers. Create Social media channels with graphics, and content for sellers and buyers, and agent recruitment. Onboard new agents as needed. Ongoing management of agent transaction files and coordinating listing marketing. Create Commission Dispersement Agreements (CDA) and reconcile agent commissions and office affiliation payments. Order supplies for Open houses, signs, business cards, agent safety materials, etc.

* Engaged sponsors and members in weekly events, providing education, networking, and strategic relationship-building opportunities within the association.* Planned, coordinated, and managed inaugural and annual awards events at off-site venues, overseeing multiple vendors, speakers, and staff to ensure successful execution.* Established and maintained a multi-million dollar budget for the association in collaboration with the CEO and Board of Directors.* Served as the primary contact for all education and event-related inquiries from members and educators, providing prompt and helpful assistance.* Wrote and scheduled weekly email and social media communications about classes and events, effectively promoting engagement and attendance among members.

* Utilized Adobe Creative Cloud to design custom newspaper, magazine, and regional TV show advertisements, effectively promoting client listings and increasing brand visibility.* Coordinated and executed "Just Listed" and "Sold" announcements, postcards, and email campaigns, ensuring timely and impactful communication with clients and prospects.* Managed the scheduling of home photography sessions with vendors, clients, and agents, ensuring high-quality visual representation of properties.* Collaborated with local print shop vendors to order custom direct mailers, optimizing the effectiveness of direct marketing campaigns.* Created and maintained social media accounts for regional offices and individual agents, expanding their social media presence by 200% and driving engagement with target audiences.* Developed new websites and edited existing office and agent websites, maximizing the marketing potential of listings and agents.* Maintained consistent branding and messaging across all marketing materials and platforms, ensuring a cohesive and professional image.* Proofread all marketing materials for accuracy and clarity, maintaining a high standard of quality and professionalism.

* Trained and mentored a team of 400+ volunteers in the production of weekly services, providing guidance on the use of cameras, lighting consoles, video switchers, computer graphics, and Digital Video Recording Delay (DVR).* Coordinated and managed the team using various online tools, ensuring the successful execution of multiple overlapping worship services for 3-6 live and virtual events each weekend.* Developed comprehensive training materials to keep volunteers updated on new processes and equipment, facilitating their continuous learning and growth.* Oversaw the hiring of repair vendors and budgeted for new equipment purchases, ensuring the smooth operation of audiovisual systems.Assisted in video production and AV training for auxiliary classes, ensuring the seamless delivery of educational content.* Collaborated with the Security team on weekends, providing a safe environment for all attendees and visitors by acting as an extra set of eyes and ears.* Maintained clear and effective communication with team members and stakeholders, ensuring smooth coordination and execution of events.* Diligently proofread all training materials and documentation, ensuring accuracy and clarity in communication.