* Led a team of retail process experts seated across the globe. Responsible for driving the prioritization, design, and implementation of productivity and service tools for 32,000 in-store athletes across Nike’s global, multi-format portfolio of 1150 stores. * Drove the creation of a development roadmap for all in-store processes and technologies, focused on driving consistency across the chain, improving service, and increasing athlete productivity.

* Hired and coached Toronto-based Store Operations team Canadian and American Expats responsible for all in-store processes, including: logistics/replenishment, sales floor pricing/signing, checkout/Point of Sale, communications, and guest culture.* Directed in-store technology selection process, including developing business cases for new hardware and software and setting usability design standards for team members.* Achieved long term payroll productivity goals while building a superior in-store culture centered around team, customer experience, and profitable sales.* Collaborated with executive team representing the voice of store operations to develop, recommend, and implement strategies that improve operations and optimize revenue.

* Guided the creation of all in-store processes for Target's first international retail expansion.* Defined usability requirements for all in-store applications and drove the creation of short-term and long-term development roadmaps.

* Managed and expanded the Store Operations team in India, with emphasis on building store analytics and reporting functions. Grew team from 20 to over 100 while reducing unplanned attrition.* Transferred contextual knowledge and built mechanisms to institutionalize knowledge retention. Drove increase in all quality metrics while also increasing team productivity. * Created a sustainable operational model enabling open communication, workload transparency, and defined accountability across teams and countries.

* Led checkout strategy and designed tools and processes that drove a fast checkout experience and maximized payroll efficiency across 1700 Target stores. * Executed Point of Sale design, development, and implementation budget that focused on application speed, service empowerment, and platform stability.