Technical Solutions Analyst
Current- I still fix stuff (hardware and software) with excellent customer service- Manage Skype for Business and Teams workflows, auto attendants, queues, and call groups- Manage the emergency response locations for over 3,000 endpoints- Manage the Security Desk and email DLs for 911 notifications- Manage phone extensions for over 4000 staff- Fax and emergency elevator phone line support- Onsite support and training for desk phones and related hardware- Security camera support- General computer software and hardware support