Kevin Kinyon, Cptd, Capm Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana

Built and managed WordPress membership LMS to educate general and specialty trade contractors on better sales and business practicesCreated all digital assets for website, internal, and client use including logos, graphics, videos, presentations, spreadsheets, infographics, documents, and formsManaged Infusionsoft CRM for marketing automation, reporting.

Facilitated 400%+ same-week and 200%+ sustained increases in DIRECTV sales through product and sales trainingDelivered classroom and moment-of-need training on DIRECTV products and services at mobile service call centers nationwideDesigned and executed sales contests, and developed sales incentives to increase sell-through of DIRECTV services

Kissimmee, Florida

Met or exceeded individual and team sales quotas 13 out of 14 monthsAssisted customers in all aspects of car purchase or lease from financial qualification to delivery of vehicle

Highest Rated Facilitator (4.85/5) for Best Buy National Training Initiative 2011Analyzed training and development needs for diverse, international team of Representatives company-wide on all projects/programsDesigned training and instructional programs to build product awareness, overall technical proficiency, and job-specific skillsDeveloped synchronous.

• The HP Customer Experience Center (CEC) is a state-of-the-art product demonstration and conference facility located on the HP San Diego site. The CEC regularly hosts HP employees from intern to executive level, as well.
• Organized all aspects of conference logistics, including scheduling, travel, catering, securing presenters, and special-request product acquisition
• Was responsible for all product acquisition, installation, demonstration, and maintenance.
• Demonstrated HP products and solutions to all levels of audience in a broad array of formats from high-level overview of full HP portfolio to deep-dive demonstrations of individual product/solutions
• Assisted in the planning of upcoming $5M facility redesign to best display the messaging of HP’s “Print 2.0”

Managed Regional operations for 6-8 Nokia Experience Centers, including 6-8 managers and staff of 24-32 full-time Guides. Ensured timely completion of local, regional, and national deliverables. Minimized turnover by creating goal-based, positive work environment. Established regional/national performance objectives and incentive programs. Formulated.

• Trained/excited Reps at 100+ Retailers within 150 mile radius on Nokia Products
• Built/Maintained rapport with retail management/staff at said retailers
• Tracked market information through constant Call Reporting
• Organized/staffed/participated in various industry-related trade shows/concerts/events
• Created Market Review presentations and formal event recaps for client
• Hired/managed team of 5 part-time merchandisers throughout market

• Presented interactive, scripted and non-scripted Hardware/Software workshops
• Responsible for Hardware/Software/Networking installation and Maintenance
• Tracked inventory needs, customer traffic, product sales
• Gave constant feedback and continually adapted in ever-evolving pilot program
• Built/Maintained rapport with retail management/staff

• Presented interactive, scripted and non-scripted product demonstrations
• Interviewed, hired, managed and reviewed Marketing Representatives/Interns
• Responsible for incentive programs, motivational activities, and corrective action
• Assisted in training, tech problems, guest situations, script writing/implementation
• Logged demo/guest counts, tracked supply needs, assisted in marketing research

• Delivered Guest Interactions consistently to Disney’s high standard of excellence
• Presented/drove for 20 minute guided movie-themed tour
• Maintained accurate count sheets/dispatch records
• Trained new guest service hosts in the aforementioned duties