Kevin A. Klott Email & Phone Number

Detroit, MI, US

Okemos, MI.

Currently have management oversight for Hosting & Network Services Infrastructure and Operations. This is include all Project build and keeping the lights on (KTLO) support for Run Operations. Network Services includes Voice and Data Services whereas Hosting includes Server OS and Cisco Blade infrastructure to support Delta Dental business applications.

Okemos, MI.

Responsibilities include all Data and Voice Networking technologies supporting Delta Dental Michigan, Indiana, Ohio, North Carolina, Arkansas and New Mexico. Soon to be adding Nebraska and Minnesota!

Farmington Hills, MI.

Farmington Hills, MI.

Account Delivery Executive responsible for HP Mainframe and MidRange Hosting as well as Networking and Virtual Private Cloud services provided to Mercedes Benz Financial Services, North America.

Rochester Hills, Michigan

Manager of Data Center Services and various Hosting portfolio offerings supporting the Bank of America client.

Responsible for Continuous Improvement initiatives involving facilitation, capture, mitigation and resolution of Lessons Learned and systemic issues arising from Global Transition & Transformation program execution Worked with various internal Partner Organizations to identify and develop prevention, mitigation and resolution strategies that resulted in.

• Responsible for heightening execution capability of the Risk Management Process targeting Due Diligence execution on Sales Pursuits
• Managed the execution and migration of the Global Due Diligence process collateral from an MS Word based document into the HP Global Method Process Viewing Environment (PVE)
• Program managed the creation and monthly reporting of the Solution Risk Dashboard report utilized for reporting solution delivery and commercial risk corresponding to active pursuits >= $50MM Total Contract Value
• Managed the design, development and execution of the GT&T Lessons Learned Systemic Issue Management Process and Tool; delivered on time with high client satisfaction
• Monitored and managed systemic issues totaling approximately $49M to ensure timely and effective interim mitigation and final resolution

Greater Detroit Area

• Led global program to logically and physically separate the IT infrastructure of GMAC Financial Services globally from General Motors
• Completed divestiture on time and under budget over a 15 month duration
• Completed program with 60% of anticipated FTE resources
• Established organizational structure and process framework to migrate client from a leveraged to a dedicated delivery model
• Program manager for EDS application and infrastructure services transition program following $3B contract renewal/pursuit
• Interacted with multiple IT suppliers to GM to ensure no disruption in services were realized during transition execution

Greater Detroit Area

• Project managed the installation and customization of over 100 PBX telephone systems within GMAC branch offices in North America
• Led significant business process re-engineering program that made extensive use of leading edge technologies to reduce clients IT expenses by approximately 22%
• Recruited, interviewed and supervised 45 employees within various delivery organizations supporting Data Center, Workplace and BPO Service line offerings
• Provided daily administrative and operations oversight for GMAC Cash Management application that the client utilized to purchase short and medium term notes. Daily throughput rate was approximately $100-500 Million
• Managed support staff for 1500 PC’s and peripherals within GMAC’s World Headquarters located in Detroit, Michigan