Kevin Ky Email & Phone Number

Contractor for BillionToOne

San Francisco Bay Area

Managing Dual Properties

Menlo Park, California

• Claims-Free Location since being on-board to the team. • Passing Hotel Mystery Shops consistently after being on-board. • Responsible for P&L Statements, Financial Statements, Revenue Forecast and Invoices.• Reduced turnover rate from 80% to 33%.• Coordinated parking solutions for multiple events. • Managed a team of 15 employees.• Conducted interviews and train new employees. • Communicated with management team on a weekly basis to plan and execute on goals and expectations. • Scheduling employee based on business demands. • Handled and acting on guests issues. • Resolve service-related issues in a timely manner. • Knowledge with Micros and OPERA systems.• Knowledge with Ultipro and Lotus Notes ( HRIS, I-tracks, Location Watch and Etc. )• Knowledge with Tez SMS Valet System.

San Francisco Bay Area

• Managed a team of 15 employees.• Conducted interviews, process new hires paperwork’s and train new employees. • Created and implemented a 5 Star diamond customer service training. • Communicated with management team on a weekly basis to plan and execute on goals and expectations. • Scheduled employees based on business demands. • Handled and acting on guests issues. • Created reports to prioritize daily revenue profits and loss. • Park and Fly Operations -Implemented instructions to ensure a smooth transition upon dropping and retrieving their vehicles. - Managed rates base upon surrounding areas in order to achieve the most profit. - Oversee the parking facility to ensure that all to most spaces are utilized. • Scheduled daily meetings with employees to exceed hotel and guests expectations. • Resolve service-related issues in a timely manner. • Oversee Airport Shuttle Operations when Manager is not on-site.• Knowledge with Micros and OPERA systems.

San Francisco Airport Marriott Waterfront

•The guest service coordinator orchestrated the service experience for hotel guests while working along side coworkers to ensure that the sites service standards are met or exceeded. •Under the direction of the account manager, the guest service coordinator has additional duties involving coordination’s and administration, as well as providing trouble shooting and/or guidance when the manager is not on-site. •The guest service coordinator is not a manager; however, they may handle critical issues and may, be required to make judgement calls when expediency is priority.