Kevin Lam Email & Phone Number

Mississauga, Ontario, Canada

• Overview:
• Oversee Aftersales service technology for Nissan / INFINITI dealerships across Canada to improve operation efficiencies, increase AS revenue, and enhance overall customer experience in the service journey.
• Manage dealer technology tools including service lane tablet solutions, financing solution for parts and accessories, valet pickup/and drop off service, and recall automation.
• Managing the incentive budget for dealer technology programs.Vendor & Agency Management:
• Establishing and maintaining positive relationships with key vendors and agencies.
• Clearly communicating expectations to vendors, resolving issues, and providing timely updates.

Mississauga, Ontario, Canada

• Project Management / Business Development:
• Assist in developing and promoting new service contract related products for the Canadian market (ie. off-make program, subscription services, EV programs) by taking an active lead in identifying competitive.
• Assist in developing and managing new sales channels for NCESI products through the OEM website, telematics, service lane, Direct-to-consumer CRM campaigns.
• Oversee presentation materials for executive team such as performance review decks, future programs/projects and forecasting, including proposals and business cases.
• Manage new and current marketing materials and coordinating with various marketing vendors and agencies.Performance Management & Reporting:
• Monitor and analyze overall NCESI performance KPIs, including dealer and field performance levels, tracking annual objectives, and sales programs.

Mississauga, Ontario, Canada

• Project Management:
• Supported product launch activities that included product configuration decision, pricing proposals, competitive positioning, customer profiling, and production supply and allocation recommendations.
• Supported the Canadian launch of the all-new INFINITI QX55 and QX60 models. Scheduled and lead project meetings with various departments and executive members to ensure the success of each launch.Product Management:
• Revamped/improved the Vehicle Pricing & Ordering Guides of each INFINITI model for easier understanding of product grades walks and year-over-year feature changes.
• Communicated and conducted product walkarounds to various audiences such as dealership sales team, vendors, and agencies.
• Worked closely with advertising agencies and related functions to ensure all marketing and product messages were accurate and met branding requirements.

Mississauga, Ontario

• Analyzed, tracked, and monitored key metrics such as MSRP, packaging, C&I spend of key competitors to assist in providing pricing and retail incentive insights.
• Assisted in preparation of costing estimation models for monthly incentive programs.
• Prepared monthly sales bulletins for INFINITI's dealer network across Canada.
• Prepared and supported closing activities such as month-end reports and accruals.
• Managed the sales incentive program, INFINITI Bonus Program: Tabulated, analyzed, and administer transactional incentives and sales program payments to dealers; responsible for auditing payments and developing proper.
• Actively work cross functionally and present analysis/recommendations to various teams such as Sales, Finance, and Marketing Operations.

Mississauga, ON

• Automotive Aftermarket & Power Tools Divisions:
• Successfully co-launched a new sales tool for the Automotive Aftermarket sales team for the US market. Managed the project from beginning to end and collaborated with various team members in the US to ensure a success.
• Created and implemented new dashboard reports for the Power Tools division, which enabled a more visibility and deeper analysis to tracking regional sales and financial performance of the divisions.
• Supported the Area Sales Managers in vendor meetings by providing insights using dashboard reports on their business performance with Bosch.
• Worked closely with the sales marketing and finance teams for continuous improvement on finding best practices for analysing business performances through PowerBI dashboards.
• Lead PowerBI training sessions to enable various teams from Bosch Canada to adopt and learn the tool.

Mississauga, ON

• Automotive Aftermarket Division:
• Successfully designed and launched a new data-driven sales tool for the Automotive Aftermarket sales and marketing team in Canada.
• Supported the sales and marketing team to identify potential business opportunities and new customer acquisition projects.
• Managed and prepared internal and external presentation decks.
• Supported customer warranty related tasks and activities.

Toronto, ON

• Conducted market research for business leads and opportunities for the sales pipeline
• Provided administrative support and other back-end office work
• Assisted operations; organizing warehouse facility and customer facing deliveries

Toronto, ON

• Implemented various digital marketing plans, strategies, and tactics to increase consumer reach and engagement on social media outlets.
• Contributed in 2 Kickstarter campaigns, raised over $100,000 in funding with over 300 backers.
• Engaged in customer support through CRM tools; MailChimp, Shopify, Facebook, and ZohoMail.
• Utilized Hootsuite, Google AdWords, and Facebook Adverts for digital campaigns.
• Developed and managed promotional video/image content for the brand.

Toronto, ON

• Assisted stage manager in organizing practical and technical aspects of rehearsals/show
• Communicated and assisted scheduling with director, cast, crew, with over 50+ performers
• Assisted in planning and organization of equipment/setup
• Provide excellent service and care to guests and performers

Toronto, ON