• Worked on business engagement projects, addressing issues and advising on best possible solutions.• Was the Architect on an IT Asset Management (ITAM) project for a period which involved working with a project team and third party company to design a solution for implementing ITAM for Irish Life through ServiceNow.Was the Architect on a project that involved automating the retirement process for Microsoft Azure Virtual Machines.• Chairing agendas and recording minutes for weekly… Show more • Worked on business engagement projects, addressing issues and advising on best possible solutions.• Was the Architect on an IT Asset Management (ITAM) project for a period which involved working with a project team and third party company to design a solution for implementing ITAM for Irish Life through ServiceNow.Was the Architect on a project that involved automating the retirement process for Microsoft Azure Virtual Machines.• Chairing agendas and recording minutes for weekly Technical Design Authority (TDA) meetings.• Completed Data Protection Impact Assessments (DPIA) for various projects. Show less

• Fully trained in CTS Operations team across all shifts requiring cover as per rota.• Populate daily job sheets ensuring completion of all required standard activities and report out progress in daily meetings.Complete daily batch monitoring of TWS jobs for all lines of business, troubleshooting any issues and follow escalation process where required.• Attend CAB meetings to review and approve upcoming change requests that could affect lines of business.• Respond to and solve… Show more • Fully trained in CTS Operations team across all shifts requiring cover as per rota.• Populate daily job sheets ensuring completion of all required standard activities and report out progress in daily meetings.Complete daily batch monitoring of TWS jobs for all lines of business, troubleshooting any issues and follow escalation process where required.• Attend CAB meetings to review and approve upcoming change requests that could affect lines of business.• Respond to and solve ServiceNow incidents within SLA.• Attend weekly service acceptance meeting, where new projects are proposed and provide approval for CTS Operations team when required.• Complete Infrastructure monitoring checks each shit to ensure applications and web pages are running as intended. Show less

• Worked in the following teams during the graduate program, End User Technology (EUT), Cloud & Virtualisation and Automation Operations.• Team member of the development of the Business Continuity Plan (BCP) for Irish Life during the COVID pandemic in 2020. Responsible for setting up work laptops, VPN access and giving users a demonstration on how to WFH using the laptop.• Delivered chargeback tagging project within Microsoft Azure. Setup and applied chargeback tags to all resources in… Show more • Worked in the following teams during the graduate program, End User Technology (EUT), Cloud & Virtualisation and Automation Operations.• Team member of the development of the Business Continuity Plan (BCP) for Irish Life during the COVID pandemic in 2020. Responsible for setting up work laptops, VPN access and giving users a demonstration on how to WFH using the laptop.• Delivered chargeback tagging project within Microsoft Azure. Setup and applied chargeback tags to all resources in Azure for each line of business in Irish Life.• Supported the Co-Lo Data Centre migration, performing checks and ran final backups of servers before they were migrated.• Complete daily batch monitoring of TWS jobs, perform file/folder restores and run server backups within Networker and Commvault. Show less

• Gained insight into the day to day workings within the IT Operations and Data Centre Support.• Completed the required daily IT Operations tasks, reporting progress to team lead.• Supported the Data Centre audit, completing checks on servers to ensure all were the required status.